Account Manager

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🌐 Philippines, Malaysia, +1 more countries – Remote

🇵🇭 Philippines – Remote 🇲🇾 Malaysia – Remote 🇷🇸 Serbia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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MasAlto Capital

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

🏨 Hospitality

📦 Logistics

Consulting • Hospitality • Logistics

MasAlto Capital is a family office that partners with tech and sustainable hospitality projects, driven by values like humility, creativity, and sustainability. Led by serial entrepreneur Vladimir Suarez, the company invests in forward-thinking startups and scale-ups, aiming to transform the world positively. With offices in Singapore and Panama, MasAlto Capital leverages its extensive experience and network to support entrepreneurs globally. The firm focuses on elevating promising ventures that align with its mission to make positive changes in the world, with over 20 teams supported around the globe.

📋 Description

• Manage and maintain strong relationships with assigned corporate clients, existing customers, and recurring guests • Serve as a primary point of contact and ensure timely, professional communication • Understand client needs, preferences, travel patterns, and accommodation requirements • Follow up with existing clients to encourage repeat bookings and long-term relationships • Identify upselling and cross-selling opportunities within existing accounts • Monitor account activity to increase revenue and booking frequency • Prepare customized accommodation options and proposals • Coordinate with Reservations, Revenue Management, Guest Experience, and Operations teams • Follow up on inquiries, requests, and open opportunities until resolved or converted into bookings • Manage client information and opportunities in HubSpot CRM • Maintain accurate account records and client documentation • Monitor client satisfaction and address concerns or potential issues • Support complaint resolution and coordinate escalations internally • Develop customer-retention strategies and increase repeat business • Communicate regularly with key accounts via email, phone, and virtual meetings • Expand relationships with existing corporate clients and introduce additional properties or accommodation solutions • Track account performance, bookings, revenue opportunities, and customer engagement • Collaborate with Sales and Business Development on newly acquired accounts • Meet monthly account management, retention, booking, and revenue targets • Provide feedback on client needs, market trends, and customer-experience improvements

🎯 Requirements

• Fluent English, both spoken and written • 3+ years of experience in Account Management, Customer Success, Hospitality, Sales, or a related field • Intermediate to advanced experience managing client relationships and existing accounts • Experience working with corporate clients, business travelers, or hospitality customers is highly preferred • Strong understanding of customer retention, relationship management, and upselling • Experience using CRM platforms; HubSpot is highly preferred • Strong communication, negotiation, and relationship-building skills • Excellent follow-up and organizational skills • Ability to manage multiple accounts, priorities, and client requests simultaneously • Strong commercial awareness and ability to identify revenue opportunities • Proactive and solution-oriented approach to customer service • Comfortable communicating with clients by phone, email, and video calls • Self-motivated and able to work independently in a remote environment • Experience working with international teams is an advantage