Property Onboarding Specialist – Partner Network

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MasAlto Capital

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

🏨 Hospitality

📦 Logistics

Consulting • Hospitality • Logistics

MasAlto Capital is a family office that partners with tech and sustainable hospitality projects, driven by values like humility, creativity, and sustainability. Led by serial entrepreneur Vladimir Suarez, the company invests in forward-thinking startups and scale-ups, aiming to transform the world positively. With offices in Singapore and Panama, MasAlto Capital leverages its extensive experience and network to support entrepreneurs globally. The firm focuses on elevating promising ventures that align with its mission to make positive changes in the world, with over 20 teams supported around the globe.

📋 Description

• Contact newly approved property partners and explain the onboarding process and required information, documentation, photos, and materials • Follow up with partners to collect missing or incomplete information and maintain communication through publication • Collect, organize, review, and update property descriptions, amenities, policies, rates, availability, location details, and contact information • Create and update property listings according to company SOPs and checklists • Create and publish property listings on the company’s WordPress website • Format and optimize property content, including titles, descriptions, headings, and other listing content • Organize and upload property images according to quality and formatting standards • Conduct final quality-control reviews and correct errors before publication • Track and resolve post-publication revisions and corrections • Coordinate with Partner Success, Marketing, Reservations, Revenue, and Operations teams • Maintain onboarding records, track status, follow-ups, pending information, and publication dates • Identify onboarding issues and recommend workflow, checklist, and SOP improvements • Support initiatives to increase the number and quality of properties in the partner network • Meet KPIs related to onboarding volume, onboarding time, listing completeness, accuracy, quality, SEO, error rates, revisions, partner follow-up, backlog, and SOP compliance

🎯 Requirements

• Excellent written and spoken English • Previous experience with WordPress and website content management • Strong attention to detail and data accuracy • Excellent organizational and time-management skills • Strong written communication and partner-facing skills • Comfortable communicating with property owners, managers, and business partners • Ability to follow detailed SOPs, checklists, and processes • Basic understanding of SEO and content optimization • Experience with hospitality, property management, vacation rentals, real estate, OTAs, or accommodation platforms highly preferred • Experience managing property listings or accommodation websites is a strong advantage • Familiarity with AI tools such as ChatGPT for content creation and optimization is a plus • Ability to work independently in a remote environment and manage multiple properties simultaneously • Reliable internet connection and a professional work-from-home environment • Mid-level experience

🏖️ Benefits

• Work from Home • Remote work arrangement