Warranty Coordinator

Job not on LinkedIn

🔥 23 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Masco Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1929

🏗️ Construction

🏭 Manufacturing

🛒 Retail

Construction • Manufacturing • Retail

Masco Corporation is a global leader in the design, manufacture, and distribution of branded home improvement and building products. The company enhances consumers' living spaces worldwide through its comprehensive portfolio of products. Masco is dedicated to better living possibilities, focusing on improving homes, the environment, and communities. The organization operates with a strong ethical culture, continuous improvement mindset, and leverages its scale to create long-term shareholder value. Masco is also committed to sustainability and social responsibility, striving to maintain high standards in environmental, social, and governance practices.

📋 Description

• Input, verify, coordinate, and maintain warranty claim information in a database • Evaluate each claim for accuracy and validity • Respond to dealer requests regarding warranty reconciliations, warranty terms, and basic troubleshooting on warranty component replacement/repairs • Respond promptly and professionally to warranty inquiries via email • Investigate and resolve claim issues according to established warranty policies and business practices • Use data mining and analysis to explore historical data and discover patterns supporting the adequacy of returns • Escalate warranty claim-related issues requiring management review or input • Enter hard copy warranty claim information into the Warranty Database • Report to the US Supervisor, Warranty Service • Perform other duties as assigned

🎯 Requirements

• At least two years’ related experience and/or training in a customer service environment, or equivalent combination of education and experience • Must have bachelor’s degree • Excellent English communication skills, both verbal and written • Strong communication experience with international teams, including virtual collaboration tools, cross-time-zone and best communication practices • Well-versed with remote working protocols/etiquettes • Ability to use a computer for 8.5 hours per day • Ability to use MS Office applications: Outlook, MS Teams, Excel, Word, and PowerPoint • Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals • Ability to compose professional correspondence and speak clearly using proper phone etiquette • Experience in MS Office and ability to use Warranty Database and Navision • Accurate and fast alphanumeric data entry skills and 10-key pad proficiency • Attention to detail • Minimum broadband speed of 30 MBPS using Jio, Tata, Airtel, or Hathway Fiber • Quiet and dedicated home office environment accommodating two monitors and one laptop • Must ensure safe and secure setup and usage of company-provided IT assets

🏖️ Benefits

• All necessary equipment, including one/two monitors, one laptop, and supporting accessories, will be provided by the company • Permanent remote work • Dedicated home office setup support • Broadband availability requirement with national service providers • Skill assessment opportunity/process information