
1001 - 5000 employees
Founded 1967
🏦 Banking
💸 Finance
💳 Fintech
Banking • Finance • Fintech
Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.
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1001 - 5000 employees
Founded 1967
🏦 Banking
💸 Finance
💳 Fintech
Banking • Finance • Fintech
Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.
• Lead the strategization, design, solutioning, development, and implementation/execution of digital solutions and journeys • Ensure solutions drive digital and non-digital KPIs, KPAs, MBOs, balance sheet, P&L, customer experience, and regulatory objectives • Develop detailed understanding of business and customer experience needs and prioritize impactful items • Propose and execute creative, innovative journeys and solutions • Prioritize and deliver in small chunks using Agile methods • Bridge business stakeholders and development teams to ensure seamless execution of digital initiatives • Own end-to-end development, management, harmonization, and phasing out of commercial products, services, channel formulas, and processes • Work in a squad within Mashreq’s Digital Studio with other Proxy Product Owners and experts • Use data/MIS, staff interviews, customer feedback/research, and business judgment to identify impactful changes • Finalize quarterly roadmaps with stakeholders and cost/benefit analysis • Manage Front End, Back End Engineers, Designers, and QA deliverables day to day • Evaluate and prioritize the squad backlog while maintaining conceptual and technical integrity • Collaborate with IT, Compliance, Operations, CX, stakeholders, Chapter leads, and system architecture teams • Ensure no technical debt and that all journeys are covered in disaster recovery • Handle urgent incidents and improvement needs; work with the Product Owner to raise OREs where required • Contribute to sprint planning, refinement, retrospectives, and demos • Direct implementation of the Product Owner’s strategy and track squad progress • Ensure completion of backlog items during sprints • Translate business solutions into working software with IT engineers • Master core customer journey capabilities and serve as a subject-matter expert • Mentor novices • Take ownership of key decisions and accountability for QPM commitments
• Minimum 5 years of banking experience, other related project work experience, or demonstration of high level of understanding of the banking industry • Minimum 2 years of experience gathering requirements and translating into user requirements, data engineering, data science, or software engineering experience • At least 1 year of experience within customer journey would be preferred • Background in engineering, technology, or UX preferred • Experience in Agile methodologies preferred • Excellent communication and presentation skills with a high degree of comfort in speaking with senior leaders • Must be a strong collaborator, team player, and individual contributor • Demonstrated ability to think both strategically and tactically • High-energy and passionate outlook; ability to influence others • Ability to build trust and rapport to create a comfortable and effective workplace • Passion for innovation and a “can do” attitude
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