Associate – Cards Operations

🔥 1 hour ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 33 days.
• No salary listed.

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Mashreq

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1967

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.

📋 Description

• Manage day-to-day chargeback processes and resolve cases timely • Initiate appropriate reason codes for successful chargebacks • Represent merchant cases with supporting documentation and follow up for required documents • Defend merchants from chargebacks through proactive alerts and effective training • Perform daily funds-position reconciliation, balancing, and corrective actions • Prepare and submit accurate GL postings; analyze disputes, reversals, exceptions, and variations • Design chargeback reports and analyses with recommendations and conclusions • Develop and implement policies and procedures for financial reporting, monitoring, analysis, and merchant training • Examine accounting systems and operations and improve procedures to increase workflow efficiency and reduce costs • Develop chargeback-account reconciliation controls and publish monthly MI on process effectiveness • Respond to merchant queries, complaints, and service requests • Monitor daily rejects and processing within settlement timeframes to prevent financial loss • Ensure compliance with internal controls, card-scheme requirements, regional switch regulations, and bank procedures • Pre-screen merchant onboarding documents, including merchant agreements, KYC documents, trade licences, MOA, passports, IDs, and board resolutions • Verify document completeness and accuracy against onboarding checklists • Perform system-related and negative checks • Raise exceptions and obtain compliance approval where required

🎯 Requirements

• Knowledge of general banking with good experience in merchant onboarding procedures and the local policies • 1-3 years of cards domain/multi-discipline banking experience • Good communication skills (both written & verbal) • Good analytical thinking/interpersonal skills • Strong knowledge on MS Office tools, MIS reporting and analysis • Hands on experience in any card management system

🏖️ Benefits

• Remote work (RW)

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