Support Operations Specialist

Job not on LinkedIn

🔥 2 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aera Technology

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

💼 Consulting

📦 Logistics

🤖 Artificial Intelligence

Consulting • Logistics • Artificial Intelligence

Aera Technology is an AI-driven decision automation platform that helps businesses optimize their operations by making real-time recommendations, taking autonomous actions, and learning continuously from outcomes. Their technology provides end-to-end, real-time visibility and insights into business processes, allowing enterprises to be more agile and scalable. Aera's platform encompasses various tools like Aera Chat, Aera Workspaces, and Aera Control Room, designed for decision engagement and automation. Aera Cortex™ and Aera Discovery™ add intelligence through simulation and planning capabilities, while tools like Decision Data Model™ and Data Crawlers refine and enhance data handling. The system covers diverse business functions including demand, procurement, inventory, order logistics, and finance, ensuring comprehensive decision support across operations.

📋 Description

• Own and resolve moderate-to-complex customer issues, including performance problems, data corruption, and advanced API/integration failures • Provide informal guidance, ticket reviews, and shadow sessions for junior staff • Identify and help implement support process improvements, such as new macros, streamlined escalation paths, and new reporting • Collaborate directly with Engineering, Product, and Customer Success teams on bug prioritisation and customer communication strategies for escalated issues • Lead technical troubleshooting on high-priority incident calls with customers • Act as the first point of technical escalation for Intern and Associate engineers, resolving complex issues without needing to engage Engineering • Operate with minimal guidance and occasionally act as an escalation point

🎯 Requirements

• 2-4+ years of experience in technical support, with a proven track record of handling complex issues • Advanced expertise in the product's technical stack, including advanced SQL optimisation, light scripting, and deep API debugging • Proven experience handling customer escalations and de-escalating tense situations • Experience mentoring or informally training junior team members • Strong project management skills and ability to lead initiatives

🏖️ Benefits

• Competitive salary • Company stock options • Comprehensive medical • Group Medical Insurance • Term Insurance • Accidental Insurance • Paid time off • Maternity leave • Unlimited access to online professional courses for professional and personal development • People manager development programs • Flexible working environment • Fully-stocked kitchen with snacks and beverages when working from the office

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