Applications Engineer

Job not on LinkedIn

🕒 June 2

🏈 Alabama – Remote

🏈 Alabama – Remote

⏰ Full Time

🟢 Junior

💻 Application Engineer

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Mastercam

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1983

📚 Education

Manufacturing • Education • Software

Mastercam is a leading provider of CAD/CAM software solutions designed to address the manufacturing challenges faced by a variety of industries. Known for its innovative tools and intuitive interface, Mastercam caters to industrial and educational users, helping streamline production processes and enhance machining precision. With its diverse range of products and comprehensive support, Mastercam serves multiple sectors, including aerospace, automotive, and energy, making it a crucial ally in modern manufacturing.

📋 Description

• Provide support to customers and channel partners by troubleshooting technical issues related to Mastercam products. • Analyze customer workflows and recommend tailored solutions to enhance efficiency and productivity. • Serve as a technical resource for customer inquiries, ensuring timely and effective resolution. • Collaborate with product management and development teams to provide customer feedback and insights for product enhancements. • Test and validate new product features, ensuring compatibility and usability in real-world scenarios. • Stay updated on the latest Mastercam releases, industry trends, and competitive solutions to maintain technical expertise. • Assist sales teams with pre-sales activities, including product demonstrations, technical presentations, and proofs of concept (PoC). • Work with customers post-sale to ensure successful implementation and adoption of Mastercam solutions. • Identify opportunities to improve customer workflows and recommend advanced techniques or tools. • Develop custom toolpaths, templates, and macros to meet specific customer requirements. • Share best practices and innovative approaches within the Mastercam user community. • Maintain detailed records of customer interactions, technical solutions, and best practices. • Create knowledge base articles and technical documentation to support Mastercam users. • Provide regular reports to management on customer trends, technical challenges, and areas for improvement. • Partner with the Global Training Center to deliver training sessions, both in-person and online, to customers, channel partners, and internal teams on Mastercam products and best practices. • Develop and update technical training materials, user guides, and tutorials. • Conduct hands-on demonstrations to showcase product features and applications.

🎯 Requirements

• Bachelor’s degree in Engineering, Computer Science, Manufacturing, or a related field, or equivalent relevant experience. • 1 - 3 years of experience in CAD/CAM programming, manufacturing, or application engineering. • Proficiency in Mastercam and familiarity with other CAD/CAM tools. • Hands-on experience with Mastercam or similar CAD/CAM software is required. • Understanding of manufacturing processes, including milling, turning, and multi-axis machining. • Familiarity with CRM tools (e.g., Salesforce, NetSuite). • Excellent problem-solving and analytical skills. • Ability to work independently and collaboratively in a fast-paced environment. • Willingness to travel up to 25%, including customer site visits and trade shows and international events.

🏖️ Benefits

• Professional development opportunities • Travel opportunities • Health insurance • Flexible working arrangements • Paid time off • Training sessions