Junior Support Analyst

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Maxtrack

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1999

📦 Logistics

🔧 Hardware

🚗 Transport

Logistics • Hardware • Transport

Maxtrack is a Latin American technology company specializing in high-performance vehicle tracking, telematics and fleet management. It provides hardware (proprietary GPS devices) and software platforms for real-time monitoring and operational intelligence across cargo transport, passenger transport, agribusiness, mining, utilities and light fleets. Maxtrack emphasizes AI-driven data and video/image processing, LoRa connectivity, fuel-consumption management and large-scale deployments—reporting ~25 years in market, monitoring more than 3 million vehicles and operating tens of millions of devices and AI workloads in Brazil. Its customers include large transport and logistics operators and utilities.

📋 Description

• Monitor the support queue in Zendesk. • Perform the initial triage of support tickets. • Interact with customers via ticket or chat. • Perform basic remote tests. • Open work orders for support requests. • Work with Latin America’s end-to-end Internet of Things (IoT) platform. • Provide support for fleet management, logistics efficiency, and vehicle tracking solutions.

🎯 Requirements

• Knowledge of vehicle tracking/telemetry platforms. • Knowledge of ERP systems or field service CRM systems. • Knowledge of tracking components. • Understanding of SLA concepts. • Experience with Zendesk or similar customer support tools. • Knowledge of vehicle tracking/telemetry platforms and ERP systems or field service CRM systems. • Excel proficiency. • University degree.

🏖️ Benefits

• Medical insurance • Dental insurance • Pharmacy benefit • Life insurance • Meal allowance • Wellhub (formerly Gympass) • Zenklub • Company-provided mobile phone • Onhappy (travel discount platform) • Education Incentive Program

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