Account Executive – Member Services

🕒 March 27

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McLean & Company

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1997

🤝 B2B

👥 HR Tech

B2B • HR Tech

McLean & Company is a B2B HR research and advisory firm that provides membership-based services to HR teams, including diagnostic surveys, role-based research, training programs, workshops, guided implementations, and executive coaching. The company helps organizations design and execute HR strategy, talent management, total rewards, learning and development, and HR technology initiatives by combining data-driven insights, best-practice tools and templates, and on-demand advisor support.

📋 Description

• Create and execute sales and service activity plans • Manage member life-cycle tasks, including scheduling and leading calls • Own all account management conversations with secondary account stakeholders • Ensure members leverage their membership by delivering high quality service • Manage and respond to inbound requests from members • Assist in preparation of member interactions by collecting and consolidating background information • Complete scheduled and ad hoc data queries of our CRM • Ensure the CRM contains accurate account details and contact information • Actively seek to increase product knowledge

🎯 Requirements

• University degree • 3+ years of Account Management experience • Experience working in the IT Research and Advisory market • Experience working as part of a team an asset

🏖️ Benefits

• Equal opportunity employer committed to diversity and inclusion • Accommodation available throughout the recruitment and hiring process