Account Manager

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MCS

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

⚡ Energy

🔧 Hardware

🤝 B2B

Energy • Hardware • B2B

MCS is a provider of turnkey offshore inspection, survey, subsea and pipeline services that designs and develops proprietary products and technologies to support offshore construction, maintenance and asset integrity programs globally. The company operates a fleet of remotely operated vehicles (ROVs) and specializes in subsea metrology and inspection tools (MiniSpector®, ProSpector®, Photo Realistic 3D Cloud/PRC, Pipeline Commander, Structure Commander) alongside data management and reporting solutions. With over 25 years of experience delivering projects worldwide, MCS serves the global energy and marine sectors with engineering, intervention and pipelay capabilities.

📋 Description

• Serve as the primary point of contact for all assigned client accounts • Build and maintain strong, trusted relationships with client stakeholders • Help build and occasionally deliver Quarterly Business Reviews (QBRs) to communicate performance, trends, and opportunities • Oversee project execution across the account portfolio, ensuring milestones and client expectations are met • Track key project dates, deliverables, and timelines; proactively flag risks • Coordinate cross-functionally with Account Supervisors, Coordinators, and Operations to drive service quality • Create, update, and maintain accurate work orders throughout the job lifecycle, ensuring documentation supports timely invoicing and closeout • Monitor open work orders for status and aging; follow up with internal operations, vendors, or technicians to prevent delays and missed SLAs • Respond promptly to client emails and calls regarding job status, scheduling, and account questions • Serve as the escalation point for complex or unresolved client issues • Ensure timely, professional resolution and client communication throughout escalations • Generate, review, and distribute client-facing reports on a regular cadence • Communicate account status, issues, and opportunities clearly to internal leadership • Identify and pursue opportunities to expand and deepen client relationships

🎯 Requirements

• Four-year degree or equivalent work experience in a similar environment • Two to Five years of experience in the sales or customer service field