Customer Success Agent

Job not on LinkedIn

🔥 0 minutes ago

🇩🇪 Germany – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MDN Group

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2003

💼 Consulting

💸 Finance

🏢 Enterprise

Consulting • Finance • Enterprise

MDN Group is a strategic and corporate finance advisory firm with over 20 years of experience. The company specializes in mergers and acquisitions, corporate finance, and strategic advice, helping clients to achieve their best strategic goals. MDN Group prides itself on professionalism, efficiency, independence, and the applicability of solutions, leveraging extensive expertise, experience, and industry insight. Their international presence allows them to serve a wide range of clients across various industries.

📋 Description

• Act as the first point of contact for customers. • Handle incoming and outgoing calls, emails, tickets, and chats across multiple platforms. • Provide exceptional customer service by understanding issues and offering solutions or escalation. • Consistently meet or exceed KPIs. • Build and maintain strong relationships with internal and external customers. • Apply structured troubleshooting techniques and technical expertise. • Escalate unresolved issues and recurring trends to line managers. • Participate in training, feedback sessions, and skill development programs. • Engage in self-improvement and professional development. • Progress toward supervisory responsibilities through leadership training, supervisor shadowing, and incremental leadership tasks.

🎯 Requirements

• Prior experience working in a contact center or customer service environment is essential. • Demonstrated ability to meet targets while actively developing skills and leadership potential. • Strong experience evaluating and resolving complex customer inquiries and escalating issues when necessary. • Excellent verbal and written communication skills. • Ability to handle customer interactions via calls, emails, tickets, and chats. • Proven ability to provide empathetic, solution-oriented customer service. • Fluency in spoken and written English is required. • Additional languages are highly desirable. • Growth-focused, ambitious, and committed to excellence. • Dedicated, well-structured home office setup that allows professional, distraction-free work.

🏖️ Benefits

• Wellbeing Allowance: Support for maintaining a healthy work-life balance. • Appreciation and Recognition Program: Recognition for high performance and contributions toward leadership growth. • Travel Discounts: Special discounts for travel. • Fully remote work environment. • Flexible working hours based on identified needs. • Structured development plan and career progression support. • Supervisor-in-Training program for high-performing agents. • Ongoing one-on-one coaching and mentorship. • Training in customer service excellence, technical troubleshooting, leadership basics, team management, and conflict resolution.