Senior Relationship Analyst – Insurance and Benefits

🕒 6 days ago

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MDS Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

⚕️ Healthcare Insurance

B2B • SaaS • Healthcare Insurance

MDS Group is a multinational insurance broker and risk-management advisory firm with more than 35 years of experience, operating across Brazil, Portugal, Angola, Mozambique, Chile and Spain. It offers corporate and personal insurance solutions, reinsurance services, and specialized risk consulting, and provides digital platforms (Proximity and Health Link) for insurance and employee health management. Part of the Ardonagh Group, MDS positions itself as a trusted advisor to businesses and individuals, delivering tailored coverage, claims support and strategic insights.

📋 Description

• Provide service to a high-complexity client portfolio through in-person, telephone and/or digital channels, ensuring each client is assisted according to their needs in an agile and accurate manner. • Deliver customer service with attentive handling, based on dialogue and understanding of needs, to clarify doubts and/or provide the necessary information regarding the coverage process for insurable and non-insurable benefits. • Support clients regarding claim submissions and/or reimbursement estimates, via in-person, telephone and/or digital channels, to ensure effective reimbursement of expenses resulting from care received outside the accredited network. • Perform the procedures necessary to conduct market studies by collecting the data and/or information required to complete quotation forms, in order to identify the best conditions and options for the client within the renewal timeframe. • Prepare reports and/or presentations with loss-ratio indicators by organizing data, information and quantitative and qualitative analyses, to provide clients with policy results. • Identify improvement opportunities through mappings carried out during process execution, application of procedures and workflows, in order to suggest actions that enable continuous improvement in customer service. • Perform other related professional activities inherent to the role as required by the area, including training, professional qualification and guidance from the immediate supervisor, to ensure continuous professional development.

🎯 Requirements

• Bachelor's degree in Business Administration, Human Resources Management or a related field • Advanced Excel skills • Experience in the insurance area with health and dental products and knowledge of current ANS (National Supplementary Health Agency) regulations • Customer-focused, professional, collaborative, innovative, organized, resilient, with strong logical reasoning and assertive communication skills.

🏖️ Benefits

• Meal and/or food allowance • Transportation voucher • PLR (profit-sharing) • Wellz • Wellhub • Day off • Apoio Pass for you and your dependents • Discounts on personal insurance purchases such as auto, life, home, travel, and others.