Documentation Specialist

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Meadow Memorials

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

🌍 Social Impact

🤝 Non-profit

Healthcare Insurance • Social Impact • Non-profit

Meadow Memorials is a compassionate service provider specializing in direct cremations and personalized memorials. We offer transparent pricing and assist families in navigating the challenging process of saying goodbye to their loved ones, without the pressures often associated with traditional funeral homes. Our team is available 24/7 to provide support and guidance, ensuring every farewell is meaningful and reflects the unique life of the individual.

📋 Description

• Contact physicians and medical facilities - primarily by phone - to obtain accurate cause-of-death information and required signatures, with professionalism and persistence. • Review, verify, and document medical information in accordance with state regulations, keeping precise records at every step. • Enter and update case data in each state’s death certificate filing system promptly and accurately, following our data entry standards and standard operating procedures - correct fields, correct formats, no shortcuts. • Complete data entry within defined turnaround times, so that case records are always current and the team is never working from stale or incomplete information. • Manage multiple cases simultaneously - proactively identifying delays, coordinating with the Filing Specialist, and ensuring deadlines are met. • Keep families updated with clear, empathetic communication - translating complex requirements into language that's easy to understand during a difficult time. • Work across HubSpot, Aircall, Slack, and our internal case management system to stay organized and keep the team aligned.

🎯 Requirements

• Bring at least 2 years of experience in office administration, healthcare administration, or another role involving follow-up and detailed documentation. • Strong written and spoken English. • Strong typing skills. • Proven accuracy in data entry - able to follow defined procedures and formatting rules consistently, and to catch and correct errors before they cause downstream problems. • Comfortable making consistent follow-up calls and navigating busy medical offices while maintaining a courteous, professional, and solution-oriented approach. • Able to manage multiple cases at different stages, meet strict filing deadlines, and keep accurate records. • Skilled at explaining requirements simply, listening with empathy, and documenting information precisely. • Quick to learn and use modern tools like Slack, and Aircall to stay connected and organized.

🏖️ Benefits

• PTO • 10 paid holidays • paid training • fully remote