Technical Customer Support Specialist

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Measured

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🤝 B2B

☁️ SaaS

B2B • Marketing • SaaS

Measured is an AI-powered marketing effectiveness platform designed for enterprise brands. It specializes in media mix modeling and incrementality testing, providing solutions for optimized media planning and analytics. The platform delivers insights through a cross-channel dashboard, enabling businesses to understand the true impact of their marketing efforts while driving efficiency and growth. Measured is focused on helping companies prove marketing's impact and increase media efficiency across various sales channels.

📋 Description

• Provide front-line technical support to Measured customers • Handle customer support inquiries via ticketing system, email, Slack, and chat • Triage incoming support requests, assessing severity, impact, and appropriate routing • Resolve common technical issues including login problems, access permissions, and basic platform navigation • Provide clear, friendly, and professional responses to customer questions • Escalate complex technical issues to Technical Support Engineers • Follow up with customers to ensure issue resolution and satisfaction • Manage ticket queue effectively, meeting response time and resolution SLAs • Help customers navigate Measured's platform, explaining features • Guide customers through common tasks such as running reports or exporting data • Conduct initial investigation of data quality questions • Document support interactions in ticketing system accurately • Partner with Customer Success Managers to keep them informed of technical issues • Develop technical knowledge of Measured's platform and data architecture

🎯 Requirements

• 1-3 years of experience in customer support, technical support, or customer success in B2B SaaS or technology companies • Basic technical aptitude with ability to learn data platforms, software applications, exposure to AI tools and Agentic approach to operational workflows. • Excellent written and verbal communication skills with customer-friendly, professional tone • Strong problem-solving skills with ability to troubleshoot issues systematically • Customer-first mindset with patience, empathy, and commitment to delivering great experiences • Ability to manage multiple priorities and work effectively in fast-paced environments • Experience using ticketing systems (Zendesk, Intercom, Freshdesk, Jira Service Desk) or willingness to learn • Comfortable with ambiguity and learning new concepts quickly • Detail-oriented with strong organizational skills and follow-through • BA/BS preferred; background in business, communications, or related field

🏖️ Benefits

• 100% Remote • Competitive Total Rewards and flexible paid time off • Opportunities to give back through Measured for Good • Engaged, diverse, and curious culture • Award-winning technology powered by an agile, collaborative team