Measured
51 - 200 employees
Founded 2017
🤝 B2B
📣 Marketing
☁️ SaaS
B2B • Marketing • SaaS
Measured is an AI-powered marketing effectiveness platform designed for enterprise brands. It specializes in media mix modeling and incrementality testing, providing solutions for optimized media planning and analytics. The platform delivers insights through a cross-channel dashboard, enabling businesses to understand the true impact of their marketing efforts while driving efficiency and growth. Measured is focused on helping companies prove marketing's impact and increase media efficiency across various sales channels.
Technical Customer Support Analyst
🕒 June 30
Where this job comes from
Posted on Measured's careers page ↗, not through a job board
First seen by Remote Rocketship June 30
Still open on Measured's site. Checked 2 days ago.
Measured
51 - 200 employees
Founded 2017
🤝 B2B
📣 Marketing
☁️ SaaS
B2B • Marketing • SaaS
Measured is an AI-powered marketing effectiveness platform designed for enterprise brands. It specializes in media mix modeling and incrementality testing, providing solutions for optimized media planning and analytics. The platform delivers insights through a cross-channel dashboard, enabling businesses to understand the true impact of their marketing efforts while driving efficiency and growth. Measured is focused on helping companies prove marketing's impact and increase media efficiency across various sales channels.
📋 Description
• Provide front-line technical support to Measured customers • Respond to support inquiries via ticketing system, email, Slack, and chat within SLA timeframes • Triage requests by assessing severity, impact, and routing • Resolve common issues involving login, access permissions, platform navigation, and report generation • Answer questions about platform functionality, reporting, dashboards, data visualization, and capabilities • Guide customers through reports, data exports, historical results, and platform workflows • Troubleshoot basic data questions, discrepancies, data gaps, anomalies, missing credentials, expired tokens, and configuration errors • Escalate complex technical and data integrity issues to Technical Support Engineers with context, reproduction steps, documentation, and customer impact • Follow up with customers to ensure resolution and satisfaction • Document support interactions and contribute to troubleshooting guides, FAQs, process updates, and knowledge base content • Identify recurring questions and suggest self-service resources • Collaborate with Customer Success Managers, Technical Support Engineers, Product, and Solutions teams • Participate in team meetings, training, product demos, technical enablement, and knowledge-sharing activities • Develop knowledge of Measured's platform, data architecture, measurement methodologies, marketing technology, incrementality measurement, media mix modeling, and attribution • Leverage AI-assisted tools and agentic approaches to optimize operational workflows • Track and report ticket volume, response times, and customer satisfaction • Participate in scheduled support shifts and rotation responsibilities • Contribute to process improvement, SLA compliance, CSAT, and operational excellence
🎯 Requirements
• 1-3 years of experience in customer support, technical support, or customer success in B2B SaaS or technology companies • Basic technical aptitude with ability to learn data platforms and software applications • Exposure to AI tools and Agentic approach to operational workflows • Excellent spoken and written English communication skills with customer-friendly, professional tone • Strong problem-solving skills with ability to troubleshoot issues systematically • Customer-first mindset with patience, empathy, and commitment to delivering great experiences • Ability to manage multiple priorities and work effectively in fast-paced environments • Experience using ticketing systems (Zendesk, Intercom, Freshdesk, Jira Service Desk) or willingness to learn • Comfortable with ambiguity and learning new concepts quickly • Detail-oriented with strong organizational skills and follow-through • Intermediate familiarity with marketing platforms such as Facebook Ads, Google Ads, and LinkedIn Ads preferred • Experience with analytics tools such as Google Analytics and Adobe Analytics a plus • Understanding of data concepts such as metrics, dimensions, and aggregations • Comfort navigating software applications and learning new platforms quickly • Basic Excel/Google Sheets skills for data review and validation • Exposure to SQL or data querying a plus, but not required • Comfortable handling requests across 20+ clients and resolving them within expected SLA • BA/BS preferred; background in business, communications, or related field • Leads with integrity and embraces diversity in all forms
🏖️ Benefits
• 100% Remote • Competitive Total Rewards and flexible paid time off • Opportunities to give back through Measured for Good • Engaged, diverse, and curious culture • Award-winning technology powered by an agile, collaborative team
Apply Now📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
