IT Service Desk Analyst

🕒 6 days ago

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Medavie

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Community Health • Wellness

Medavie is a national health solutions partner dedicated to improving the wellbeing of all Canadians. It integrates benefits management, healthcare delivery, and advanced health solutions, aiming to transform healthcare in Canada with innovative approaches. Medavie also focuses on community health through its foundation, promoting initiatives for accessible and equitable healthcare services.

📋 Description

• Provide first level technical support to internal and external staff through inbound calls and portal and self-service tickets • Logging, triaging, troubleshooting, and resolving technical incidents and service requests • Installation and configuration of desktop software • Research and document resolutions in an online IT knowledge database

🎯 Requirements

• Post-secondary education in a computer technology related program, or equivalent experience • 1 to 3 years’ experience in a customer service environment in a technical support role • Familiarity with Active Directory, PowerShell, Windows 10 policies and administration, and Cherwell (or an equivalent IT Service Management system) • Bilingual (English & French) is required • Reliability Status Clearance (Enhanced Level B) required

🏖️ Benefits

• Various performance-based incentive programs • Flexible work arrangements • Opportunities for personal and professional growth