Service Delivery Manager

🕒 February 10

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MEDIA BROADCAST GmbH

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1961

📱 Media

📡 Telecommunications

🤝 B2B

Media • Telecommunications • B2B

MEDIA BROADCAST GmbH is Germany’s leading full‑service provider for broadcast and media infrastructure, operating terrestrial TV and radio transmitter networks, DAB+ digital radio multiplexes, and media platform services. A subsidiary of freenet AG, the company plans, builds and operates broadcast networks and program platforms, offers production and content management, transmission and distribution services, and provides 5G and professional network solutions (e. g. , campus networks) for broadcasters and industry clients. MEDIA BROADCAST emphasizes reliability, sustainability and national coverage to deliver content reach and critical broadcasting infrastructure.

📋 Description

• Primary customer contact at the operational level • Post-incident follow-up and debriefing of outages with customers, and initiating quality-improvement measures where required • Initiating and managing customer-specific performance optimization • Managing and coordinating tailored proposals in response to customer requirements • Aligning quality reports with customers and analyzing them to identify improvement potential • Coordinating and overseeing complex maintenance activities and changes with customers and third parties • Supporting analysis of operational processes, resolving process disruptions and initiating necessary changes • Responsible for controlling and monitoring service delivery in accordance with contractually agreed standards (SLAs/KPIs) • Ensuring high customer satisfaction through continuous support and proactive communication with customers, particularly in service management

🎯 Requirements

• University of Applied Sciences degree in Information Technology or a completed vocational qualification combined with relevant professional experience • Ability to think and act systemically, with a solution-oriented approach and experience in business management • High degree of independence and initiative, with strong analytical and abstract reasoning skills • Knowledge of presentation, public speaking and moderation techniques • Good German language skills; English skills are an advantage • Experience in managing service and operational processes as well as handling contractual frameworks • Strong customer orientation and the ability to proactively manage customer relationships in a solution-focused manner

🏖️ Benefits

• Four-day workweek, flexitime and a competitive salary • Mobile/remote working • Responsible work in an exciting and varied environment • Open-door culture, cross-departmental communication and collaborative decision-making • Company collective agreement • Company pension scheme • Individual professional development opportunities • Attractive employee discounts (for example, mobile phone contracts or lease vehicles) and a discounted Deutschlandticket • Urban Sports Club membership