Customer Success Manager

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Medisolv, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

🏥 Healthcare

☁️ SaaS

🤝 B2B

💰 Private equity on 2023-06

Healthcare • SaaS • B2B

Medisolv is a healthcare quality measurement and analytics company that provides a purpose-built software platform and services to help hospitals and health systems meet regulatory reporting requirements and improve clinical performance. Its offerings include compliance-focused reporting packages for CMS and The Joint Commission (hospital eCQMs, abstracted/hybrid/PRO-PM measures), clinician-level MIPS and MVP reporting, ACO/APP reporting, and performance analytics through its QualityIQ product. Medisolv also provides advisory and advanced quality improvement (AQI) consulting/subscription services, benchmarking tools (e. g. , Hospital Star Rating Analyzer), and a customer/community resource center to support continuous quality improvement.

📋 Description

• Build and maintain strong relationships with stakeholders at all organizational levels, from Executives to Quality Managers, ensuring full utilization of Medisolv’s solutions. • Leverage commercial expertise to identify and pursue opportunities for partnership expansion through renewals, cross-selling, and upselling, always aligning efforts with each organization’s objectives. • Safeguard data accuracy and integrity within Medisolv applications, enabling clients to enhance care quality and meet federal regulatory requirements. • Combine expertise with proactive relationship management to help healthcare organizations achieve compliance and improve patient outcomes using Medisolv’s solutions. • Demonstrate a strong understanding of quality measures and communicate effectively about them across all organizational levels. • Troubleshoot issues efficiently, take the initiative, ensure excellent service, think creatively, and thrive in a dynamic environment where every day brings new challenges. • Collaborate with internal teams to address data accuracy and integrity, using expertise to educate stakeholders and improve service delivery. • Strengthen strategic account engagement by identifying opportunities for cross-selling, upselling, and renewals to drive customer satisfaction and retention. • Monitor account health and represent client interests within Medisolv, providing actionable feedback and working cross-functionally to enhance products and services for long-term client success. • Build and maintain trusted relationships with executive stakeholders by understanding their goals, workflows, and challenges. • Proactively engage clients through structured meetings and business reviews, guiding them through Medisolv’s solutions and ensuring they are informed about relevant quality measures.

🎯 Requirements

• Action-oriented team player who finishes what they start. • Collaborative and empathetic, eager to build relationships across teams. • Flexible and adaptable in a fast-changing environment. • Growth mindset with resilience and curiosity. • Demonstrated knowledge of quality data and measurement standards is required.

🏖️ Benefits

• Customer Success Obsession • All-Star Team Collaboration • Continuous Improvement through Curiosity & Data-Driven Learning • Courage with Kindness • Execution Focus: We Do Business, Not Just Talk Business