Customer Success Manager

🕒 March 31

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MedScout

WebsiteLinkedInAll Job Openings

1 - 10 employees

⚕️ Healthcare Insurance

☁️ SaaS

🛍️ eCommerce

Healthcare Insurance • SaaS • eCommerce

MedScout is a company that leverages the latest healthcare claims data to provide actionable insights for MedTech commercial teams. Their platform is designed to simplify market analysis, strategy development, and sales execution, making it user-friendly for sales reps, sales management, and marketing teams. MedScout's proprietary dataset includes extensive claims from Medicare and Commercial payers, enabling users to identify and target best-fit physicians and healthcare sites, optimize territories, and understand referral behaviors. With an emphasis on data integration and usability, MedScout aims to enhance team effectiveness and boost sales revenue.

📋 Description

• Independently manage complex, high-value accounts, owning relationships from end users to C-suite executives. • Drive the complete post-sales lifecycle for your accounts from kickoff through renewal and expansion • Continuously seek to understand your customers' businesses, industries, and goals at a granular level. • Leverage deep industry expertise and knowledge of the client to challenge their thinking • Drive alignment across Product, Engineering, and Sales to deliver exceptional customer outcomes. • Capture and synthesize customer insights from every interaction to influence product development and company strategy.

🎯 Requirements

• 5+ years of customer success or strategic account management experience • Experience within the medical device/diagnostics or healthcare technology space • Proven track record of independently managing $1M+ books of business with strong net retention • Experience presenting to and influencing C-suite executives or decision makers • Strong analytical skills with ability to connect usage data to business outcomes • History of identifying and closing expansion opportunities without sales support • Excellence in managing complex objections and competitive situations

🏖️ Benefits

• $500 home office setup budget. • Additional perks for Wellness and "Being your best self" • Fully covered healthcare and a great vision, dental, and 401k package • Generous budget for learning and development + any tools you feel would make you more effective.