Administrative Assistant

🔥 11 minutes ago

🇷🇸 Serbia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📋 Administrative Assistant

🚫👨‍🎓 No degree required

👻 Ghost score 19%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MEDvidi

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

🏥 Healthcare

⚕️ Healthcare Insurance

💰 $2.8M Seed Round on 2022-09

Healthcare • Healthcare Insurance • Mental Health

MEDvidi is an online mental health treatment center aiming to make professional care accessible and affordable for everyone. The healthcare experts at MEDvidi provide personalized treatment plans for a variety of mental health conditions, including ADHD, anxiety, depression, insomnia, and OCD. With services that include initial assessments, ongoing support, and medication management through virtual consultations, MEDvidi seeks to enhance mental wellness with compassionate care tailored to individual needs.

📋 Description

• Support existing patients and manage cases related to appointments, prescriptions, and provider communication • Handle incoming and outgoing patient communications, primarily via phone • Resolve appointment, prescription, and support-related requests • Coordinate with healthcare providers, pharmacies, and internal teams • Manage patient cases end-to-end and keep patients informed throughout the process • Maintain accurate documentation in CRM and EMR systems • Complete daily operational tasks within defined timelines • Escalate complex or sensitive cases when necessary and ensure appropriate follow-up • Maintain a high standard of communication, empathy, and professionalism in every patient interaction • Coordinate multiple parties, ensure data accuracy, and drive each case to resolution

🎯 Requirements

• 2+ years of recent, hands-on experience in online Customer Support, with Customer Support being your current or most recent role • Previous experience working remotely in Customer Support • Proven experience handling inbound and outbound calls in English • Experience working in a high-volume customer-facing environment • Experience handling complex, sensitive, or escalated customer cases • Healthcare background through education, ongoing medical studies, or hands-on experience working with medical institutions • Experience working with CRM systems and strong attention to detail and data accuracy • Fluent English, both spoken and written • Strong communication skills with empathy and clarity • Ability to stay calm, professional, and solution-oriented in challenging situations • Strong organizational and prioritization skills • High level of responsibility, ownership, and attention to detail • Ability to adapt to evolving processes and workflows • Availability to work Wednesday-Sunday, 11:00 AM - 7:00 PM PST OR Saturday-Wednesday, 11:00 AM - 7:00 PM PST • Availability to work weekends as part of a regular 5-day workweek • Reliable high-speed internet and a proper home office setup suitable for phone-based support • Ability to work under a B2B contract from a European Union country • Preferred: Experience in healthcare, telehealth, or medical administration • Preferred: Experience working directly with patients, healthcare providers, or pharmacies • Preferred: Familiarity with prescription workflows • Preferred: Experience with EMR or healthcare management systems • Preferred: Experience in a US healthcare environment

🏖️ Benefits

• Fully remote collaboration (Europe-based) under a B2B model • Health insurance compensation after the probation period • Sports & wellness compensation • 19 paid vacation days annually • 3 additional wellness days each year • Paid sick leave for the first 5 working days • Equal Opportunity Employer committed to an inclusive environment