Regional Manager – Customer Success

🕒 March 10

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Megaport

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

📡 Telecommunications

Networking • Cloud Computing • Telecommunications

Megaport is a leading provider of global private connectivity solutions that enable simplified network interconnection. The company offers a platform for deploying secure, scalable, and agile networks that interconnect data centers, clouds, and virtual points of presence. Megaport's services allow users to create secure and dynamic network connections on-demand, without hardware or long-term contracts, offering flexibility and speed to businesses. By partnering with global service providers, data center operators, and systems integrators, Megaport ensures robust and widespread network access across 930+ locations in 25 countries. Its smart software tools and APIs allow for easy network management, making it a trusted choice for cloud networking and hybrid cloud solutions.

📋 Description

• Reporting to the Sr. Director of Customer Success – NAM & EMEA, the Regional Manager will lead a team of Customer Success Managers focused on driving customer satisfaction, expansion, and retention which are the key components to increased NRR. • You will be responsible for the day-to-day execution of our customer success strategy in your region, guiding your team to deepen relationships with customers, uncover upsell and cross-sell opportunities, and improve the overall customer experience. • You will play a critical role in aligning your team’s efforts with company goals and will continue to implement the Sr. Director and Global Head of Customer Success's plans and vision for the success of this team.

🎯 Requirements

• 3- 5+ years of experience in customer success, account management, or sales, with at least 2 years in a leadership or team lead capacity • Experience managing a team in a fast-paced, tech-driven environment (cloud, SaaS, networking preferred) • Proven ability to deliver results in customer retention and account growth • Strong coaching and people management skills with a passion for developing talent • Confident in using customer data and health metrics to drive decisions and prioritize actions • Excellent organizational, communication, and interpersonal skills • Comfortable managing competing priorities and adapting to change • Bachelor’s degree in Business, Marketing, correlated field (or equivalent experience)

🏖️ Benefits

• Birthday Leave • Creative, fun, and contemporary workspaces • Motivated team of industry experts and new talent • Celebrated success with ‘Legend’ and ‘Kudos’ Awards • Health and wellness program • Opportunities for career growth and potential for global intra-company transfers for interested candidates