Collections Assistant

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Mellro

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🏠 Real Estate

💳 Fintech

🤝 B2B

💰 $897.3k Angel Round - Mell.ro on 2024-07

Real Estate • Fintech • B2B

Mellro is a Brazilian rent payment guarantor that serves real estate agents and brokerages across Brazil. It simplifies the rental process with technology-enabled (and free) tools, guarantees on-time rental payments for landlords and agencies, and offers advances on receivables to ensure predictable cash flow.

📋 Description

• Record and manage requests in ClickUp • Organize documents, evidence, and case information • Update internal controls and log interaction histories • Send and follow up on document requests with clients • Support profile re-verification flows and contract regularization processes • Monitor contracts in retention/on hold • Maintain contact with clients via email and support platforms to clarify doubts and follow up on requests • Consolidate information and evidence to support team analyses • Assist with audits, reconciliations, and data validation • Provide support to analysts on higher-complexity tasks

🎯 Requirements

• Previous experience in customer service or collections • Strong verbal and written communication skills • Familiarity with WhatsApp Business, email, and CRM systems • Organizational skills and the ability to manage multiple contacts simultaneously • Experience with collections in the real estate, financial, or recurring services sectors is a plus • Experience executing dunning/collections cadence is a plus • Knowledge of portfolio management systems or automatic dialers is a plus • Experience in high-volume contact environments is a plus • Availability to work Monday to Friday, from 08:00 to 17:48

🏖️ Benefits

• Home office allowance • Meal allowance • Extra day off • Wellness platform • Training platform • Work-from-home (remote)