Operational Efficiency and Diagnostic Consultant – Customer Service, Customer Operations

Job not on LinkedIn

🔥 1 hour ago

🇧🇷 Brazil – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mellro

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🏠 Real Estate

💳 Fintech

🤝 B2B

💰 $897.3k Angel Round - Mell.ro on 2024-07

Real Estate • Fintech • B2B

Mellro is a Brazilian rent payment guarantor that serves real estate agents and brokerages across Brazil. It simplifies the rental process with technology-enabled (and free) tools, guarantees on-time rental payments for landlords and agencies, and offers advances on receivables to ensure predictable cash flow.

📋 Description

• Diagnose operational processes, workflows, tools, and metrics • Assess productivity, quality, operational capacity, and workforce sizing • Identify bottlenecks, rework, overlapping responsibilities, and opportunities to integrate Customer Service and Technology • Analyze the organizational structure, distribution of responsibilities, and leadership effectiveness • Evaluate different service models, including automation, artificial intelligence, and human support • Conduct discussions with leaders and teams to understand the operational reality • Prepare an executive diagnostic report with opportunities, recommendations, and a prioritized action plan • Act as a consultative and strategic partner to the area’s management team

🎯 Requirements

• Solid experience in Customer Service, Customer Operations, Customer Experience, or Service Operations • Experience diagnosing and improving operational processes • Knowledge of customer service, productivity, and efficiency metrics • Experience with workforce sizing and organizational structure analysis • Knowledge of tools, automation, and technologies applied to customer service • Experience engaging with leaders and presenting strategic recommendations • Systems thinking and analytical mindset • Investigative, critical, and questioning approach • Ability to understand people, processes, and organizational dynamics • Maturity to engage with leaders and independently develop recommendations • Assertive communication, active listening, and the ability to influence through well-reasoned arguments • Interest in innovation, artificial intelligence, and the evolution of customer service models • Own equipment required for remote work • Portuguese proficiency

🏖️ Benefits

• Remote work • Own equipment required for remote work • Engagement as an external consultant/freelancer

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