Loan Administration Specialist

Job not on LinkedIn

October 24

🚗 Michigan – Remote

Although this job is listed in Michigan, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

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Member First Mortgage LLC (NMLS ID# 149532)

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Finance • Real Estate

Member First Mortgage LLC (NMLS ID# 149532) is a licensed mortgage lender and servicer based in Grand Rapids, Michigan. The company provides residential mortgage products and services including purchase loans, refinances, construction-to-permanent financing, adjustable-rate and fixed-rate mortgages, and government-backed programs such as FHA, VA, USDA/RD, as well as conventional and jumbo loans through Fannie Mae and Freddie Mac. Member First Mortgage serves retail borrowers and partners with credit unions, emphasizing competitive rates, accelerated turn-times, and personalized customer service.

201 - 500 employees

Founded 2001

💸 Finance

🏠 Real Estate

📋 Description

• Handles audit and document requests by gathering required materials accurately and within established timeframes to support compliance and reporting needs. • Maintains loan and ACH records, manages consent processes, and assists with multiple digital servicing platforms by providing timely communication; this includes, but not limited to, servicing digital and administrative tasks related to payoff and servicing email inboxes. • Assists with USPS updates and returned mail processing. • Serves as back up to call center during periods of elevated volume. • Assists with maintaining service levels and responsiveness. • Required to assist as needed when called upon by the Team Lead or Manager.

🎯 Requirements

• One to three years of similar or related experience. • Strong relationship-building and customer service skills. • Knowledge of customer service principles and practices. • Ability to listen and communicate clearly and effectively, both verbally and in writing. • Attention to detail. • Solid time management skills with the ability to organize, prioritize, and perform multiple tasks simultaneously.

🏖️ Benefits

• Generous and competitive healthcare packages • Employer paid short-term and long-term disability • Employer paid Life Insurance • 100% Employer paid Vision • 401K Plan with match • 20 days PTO - no waiting periods! • Fun, laid back, and collaborative team environment.