Office Manager – Contract-to-Hire

🔥 15 minutes ago

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Logo of Mental Health Practitioners

Mental Health Practitioners

11 - 50 employees

Founded 2023

🏥 Healthcare

👥 B2C

Healthcare • B2C

Mental Health Practitioners is a clinical mental-health provider and online psychiatric practice that offers personalized, insured and self-pay psychiatric care. Services listed include psychiatry, ADHD diagnosis and treatment, adolescent psychiatry, ESA letters, GeneSight DNA testing, perinatal care, trauma-informed care, medication management, and treatment for conditions such as anxiety, depression, bipolar disorder, PTSD, OCD, and more. The practice emphasizes accessible, affordable care via online appointments and a patient portal, lists a team of PMHNPs (psychiatric nurse practitioners), and holds LegitScript certification for regulatory compliance.

📋 Description

• Lead, coach, and support a team of 10+ remote office staff members • Conduct regular one-on-one meetings, performance reviews, and coaching conversations • Manage staffing schedules, workload distribution, and time-off requests • Address team concerns and resolve interpersonal challenges professionally • Recruit, onboard, and train new administrative team members • Maintain clear communication and accountability across remote teams • Foster a culture of ownership, professionalism, and continuous improvement • Serve as the primary point of contact for escalated patient concerns and complaints • Handle difficult, emotionally charged, and complex patient conversations with professionalism and empathy • De-escalate challenging situations while maintaining appropriate boundaries • Resolve issues efficiently and identify opportunities for process improvement • Ensure HIPAA compliance and patient confidentiality at all times • Document concerns thoroughly and communicate resolutions effectively • Monitor daily office operations and ensure smooth workflow across departments • Identify operational inefficiencies and implement practical solutions • Develop, update, and enforce office policies and procedures • Ensure compliance with company policies, healthcare regulations, and state-specific requirements • Partner with leadership on operational initiatives and strategic improvements • Support multi-state operations and administrative workflows • Oversee scheduling operations, patient communications, billing inquiries, and administrative functions • Ensure timely communication between providers, staff, and patients • Track key performance indicators and operational metrics • Maintain office systems, technology platforms, and administrative tools • Strategically manage staffing coverage and scheduling needs to support business demands

🎯 Requirements

• 3–5+ years of office management, operations management, or healthcare administration experience • Proven experience leading and managing teams of 4+ employees • Strong leadership skills with the ability to motivate, coach, and hold team members accountable • Exceptional problem-solving abilities and sound judgment • Excellent conflict resolution and de-escalation skills • Outstanding written and verbal communication skills • Comfortable handling difficult and sensitive patient conversations • Highly organized with strong follow-through and attention to detail • Able to work independently and make decisions with minimal supervision • Proficiency with Google Workspace, Slack, scheduling systems, and office software • Working knowledge of HIPAA and patient confidentiality requirements • Reliable internet connection and professional home office setup • Must reside in California, Nevada, or Arizona

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Paid time off • Paid holidays • Professional development opportunities • 401K

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