German Speaking Customer Expert

🔥 0 minutes ago

🌐 Greece, Switzerland, +4 more countries – Remote

🇬🇷 Greece – Remote 🇨🇭 Switzerland – Remote 🇦🇹 Austria – Remote 🇩🇪 Germany – Remote 🇧🇪 Belgium – Remote 🇱🇺 Luxembourg – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ German

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Mercier Consultancy MD

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

🏥 Healthcare

Recruitment • Healthcare

Mercier Consultancy MD is a recruitment agency specializing in medical and healthcare roles across Europe. Mercier Consultancy Medical positions itself as a leading recruiter for medical jobs, connecting hospitals, clinics, and other healthcare employers with physicians and clinical staff. The company focuses on sourcing and placing medical professionals to meet the staffing needs of European healthcare providers.

📋 Description

• Act as a primary point of contact for German-speaking customers, providing premium support for all online and offline retail inquiries • Assist shoppers with order tracking, returns, exchanges, and product information within the fast-paced retail sector • Maintain high levels of customer satisfaction by resolving concerns promptly and with a professional, brand-aligned tone • Collaborate with internal teams to streamline the customer journey, ensuring a seamless shopping experience for all users • Stay updated on the latest retail trends and company policies to provide accurate and relevant guidance to clients • Handle multi-channel communications, including email, chat, and phone, to maintain excellence in customer relations • Contribute to the brand reputation by delivering personalized, high-quality interactions in every engagement

🎯 Requirements

• Native or fluent German (spoken and written) • Valid EU passport (mandatory) • Proven passion for the retail sector and a strong desire to excel in customer-centric roles • Exceptional communication skills and a customer-first mindset • Tech-savvy with the ability to adapt to new software and digital retail platforms • Resilience and the ability to thrive in a remote work environment while contributing to team success in Greece

🏖️ Benefits

• Competitive Monthly Salary • 2 Extra Salaries Per Year (13th and 14th salary) • Monthly Performance Bonus • Fully Paid Relocation Package (flight, transfer, and hotel accommodation) • Fully Paid Professional Training upon onboarding • Comprehensive Health Insurance package • The opportunity to join one of the most exciting German-speaking jobs available in the current market