German Speaking Customer Expert

🔥 0 minutes ago

🌐 Greece, Germany, +4 more countries – Remote

🇬🇷 Greece – Remote 🇩🇪 Germany – Remote 🇦🇹 Austria – Remote 🇨🇭 Switzerland – Remote 🇧🇪 Belgium – Remote 🇱🇺 Luxembourg – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ German

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Mercier Consultancy MD

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

🏥 Healthcare

Recruitment • Healthcare

Mercier Consultancy MD is a recruitment agency specializing in medical and healthcare roles across Europe. Mercier Consultancy Medical positions itself as a leading recruiter for medical jobs, connecting hospitals, clinics, and other healthcare employers with physicians and clinical staff. The company focuses on sourcing and placing medical professionals to meet the staffing needs of European healthcare providers.

📋 Description

• Deliver premium, personalized support to customers, reflecting the elegance and quality associated with the luxury goods industry. • Manage inquiries via phone, email, and chat, ensuring every interaction is a seamless experience. • Maintain comprehensive knowledge of brand collections, styling trends, and product maintenance to provide expert guidance. • Resolve complex service requests with poise, discretion, and a focus on maintaining long-term customer loyalty. • Collaborate closely with internal teams to ensure all client expectations are met with the highest standard of excellence. • Contribute to the consistent growth of the brand’s reputation through proactive engagement and brand advocacy. • Process orders and manage account details with meticulous attention to detail in a fast-paced environment.

🎯 Requirements

• Native or fluent German (spoken and written) is mandatory for this position. • Valid EU passport or valid residency permit to work in Greece. • Previous experience in high-end retail or customer success within the luxury goods sector is considered an asset. • Exceptional communication skills with a refined, professional, and empathetic tone. • Ability to thrive in a remote work environment while remaining connected to our corporate culture. • A passion for customer satisfaction and a deep appreciation for premium brand storytelling.

🏖️ Benefits

• Competitive Monthly Salary • 2 Extra Salaries Per Year (13th and 14th salary bonus) • Fully Paid Training on products and customer excellence • Health Insurance coverage • Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation) • Monthly Performance Bonus linked to service quality metrics • Professional development opportunities within the global luxury goods network