German Speaking Video Streaming Customer Expert

🔥 0 minutes ago

🌐 Greece, Germany, +4 more countries – Remote

🇬🇷 Greece – Remote 🇩🇪 Germany – Remote 🇦🇹 Austria – Remote 🇨🇭 Switzerland – Remote 🇧🇪 Belgium – Remote 🇱🇺 Luxembourg – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ German

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Mercier Consultancy MD

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

🏥 Healthcare

Recruitment • Healthcare

Mercier Consultancy MD is a recruitment agency specializing in medical and healthcare roles across Europe. Mercier Consultancy Medical positions itself as a leading recruiter for medical jobs, connecting hospitals, clinics, and other healthcare employers with physicians and clinical staff. The company focuses on sourcing and placing medical professionals to meet the staffing needs of European healthcare providers.

📋 Description

• Provide high-quality technical support to subscribers of a leading video streaming platform via chat, email, and phone. • Troubleshoot playback issues, subscription billing inquiries, and device compatibility concerns for a German-speaking audience. • Deliver expert guidance on platform features, content navigation, and personalized streaming recommendations. • Maintain comprehensive knowledge of the latest streaming trends and platform updates to ensure accurate information delivery. • Collaborate with internal teams to identify and resolve complex streaming service outages or platform bugs. • Act as a brand ambassador, ensuring that every customer interaction reflects the excellence associated with premium streaming services. • Meet and exceed performance metrics related to service quality, resolution time, and customer satisfaction scores.

🎯 Requirements

• Native or fluent German language proficiency (written and spoken) is mandatory. • Valid EU passport or a valid work permit allowing employment in Greece. • Strong passion for the video streaming industry and digital media content. • Excellent communication skills with an empathetic and patient approach to problem-solving. • Ability to work in a fast-paced environment while maintaining high attention to detail. • Previous experience in customer service or technical support is considered a distinct advantage for these German-speaking jobs.

🏖️ Benefits

• Competitive Monthly Salary plus a Monthly Performance Bonus. • Two extra salaries per year (13th and 14th salary bonus). • Fully Paid Relocation Package (includes flight, airport transfer, and initial hotel accommodation). • Comprehensive, fully paid training program to master the streaming platform technology. • Full private health insurance and additional social benefits. • Opportunities for career advancement within our international network. • Work in a vibrant, multicultural environment that celebrates diversity and innovation.