Italian Speaking Customer Service Agent

🔥 12 hours ago

🌐 Greece, Germany, +4 more countries – Remote

🇬🇷 Greece – Remote 🇩🇪 Germany – Remote 🇫🇷 France – Remote 🇧🇪 Belgium – Remote 🇨🇭 Switzerland – Remote 🇦🇹 Austria – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mercier Consultancy MD

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

🏥 Healthcare

Recruitment • Healthcare

Mercier Consultancy MD is a recruitment agency specializing in medical and healthcare roles across Europe. Mercier Consultancy Medical positions itself as a leading recruiter for medical jobs, connecting hospitals, clinics, and other healthcare employers with physicians and clinical staff. The company focuses on sourcing and placing medical professionals to meet the staffing needs of European healthcare providers.

📋 Description

• Provide high-quality support to Italian-speaking customers via phone, email, and live chat. • Resolve customer inquiries efficiently while maintaining the professional standards of the Customer Support Services industry. • Maintain accurate customer records and database information. • Develop a deep understanding of the client's products and services to provide expert assistance. • Collaborate with internal teams to escalate complex technical issues and ensure swift resolutions. • Contribute to team goals and KPIs by meeting performance targets consistently. • Foster positive relationships with customers to ensure long-term satisfaction and brand loyalty.

🎯 Requirements

• Native or fluent Italian (spoken and written) is strictly required for this role. • Professional proficiency in English for daily communication. • Valid EU passport (mandatory). • Strong communication and problem-solving skills tailored for the Customer Support Services environment. • Ability to thrive in a remote work setting within Greece. • Prior experience in a customer-facing role is considered a distinct advantage for these Italian-speaking jobs.

🏖️ Benefits

• Competitive Monthly Salary with 13th and 14th salary bonuses paid annually • Monthly Performance Bonus • Fully Paid Training program • Comprehensive Health Insurance package • Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation) • Professional growth opportunities within the international network of Mercier Consultancy Group