Implementation Analyst

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Mercos

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

🤝 B2B

🛍️ eCommerce

☁️ SaaS

💰 $50k Non Equity Assistance on 2016-11

B2B • eCommerce • SaaS

Mercos is an automated sales and eCommerce B2B system that simplifies order management and sales processes for businesses selling at wholesale. By integrating with existing ERPs, Mercos provides real-time order issuance, stock control, and sales team management, allowing for error-free transactions and efficient communication. Its features include an easy-to-use mobile app for offline sales, customizable reports, and a dedicated support team, making it a comprehensive solution for industries, distributors, and sales representatives looking to enhance productivity and sales performance.

📋 Description

• Lead kickoff and follow-up meetings, diving into the account’s operational context to ensure Mercos solves real pains. • Act with active listening to understand business rules and configure systems, connecting practical usage to the financial success of our customers. • Manage expectations of all stakeholders (client, internal teams, and ERP integrator), maintaining clear and transparent communication to strengthen the partnership. • Closely monitor early success indicators (activation and use of key features) to ensure the client realizes value quickly (Time to Value). • Identify signs of disengagement or implementation risk and develop immediate action plans to reverse potential cancellation scenarios. • Deliver trainings that build confidence and ensure effective platform adoption by the teams who will use it daily. • Create and enforce the implementation timeline, orchestrating steps between the internal team, the client, and the integration partner (ERP). • Maintain rigor in updating Salesforce, ensuring the history of decisions, risks, and project progress is recorded for the entire Mercos team. • Collaborate with the squad to optimize playbooks and processes, always focusing on reducing project time without sacrificing delivery quality.

🎯 Requirements

• Experience in onboarding or Customer Success (CS) processes for B2B SaaS solutions. • Ability to diagnose business needs and align them with the software’s features. • Strong organizational skills to manage multiple accounts, deadlines, and response SLAs. • Understanding of how implementation impacts engagement and retention (churn). • Knowledge of the operations of the following segments: commercial representatives, distributors, and manufacturers. • Analytical ability to interpret cohorts and suggest strategic improvements to the customer journey. • Experience using generative AI to optimize workflows and productivity.

🏖️ Benefits

• 💰Profit Sharing Program (PLR) • 🍎Remote work allowance + meal/food voucher on the Caju flexible benefits card • 🤑Budget to set up your home office • 🚑Health and dental insurance with nationwide coverage • 👩🏽‍⚕️Access to Moodar for online psychological counseling (benefit extended to family) • 💻Access to an educational platform with full scholarships for undergraduate, postgraduate, short courses, language courses, and MBA • 🏋🏼‍♀️Wellhub (formerly Gympass): App providing access to partners for physical activities (gyms) and partners focused on the physical, emotional, and nutritional well-being of you and your family!