Senior Business Operations Analyst – BizOps, RevOps

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Mercos

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

🤝 B2B

🛍️ eCommerce

☁️ SaaS

💰 $50k Non Equity Assistance on 2016-11

B2B • eCommerce • SaaS

Mercos is an automated sales and eCommerce B2B system that simplifies order management and sales processes for businesses selling at wholesale. By integrating with existing ERPs, Mercos provides real-time order issuance, stock control, and sales team management, allowing for error-free transactions and efficient communication. Its features include an easy-to-use mobile app for offline sales, customizable reports, and a dedicated support team, making it a comprehensive solution for industries, distributors, and sales representatives looking to enhance productivity and sales performance.

📋 Description

• Analyze business and operations data and evidence to help identify trends, anomalies and opportunities for improvement. • Structure diagnoses and hypotheses about growth, efficiency and productivity. • Conduct quantitative and qualitative analyses to validate potential business levers. • Prioritize and present strategic recommendations to the Director of Operations and stakeholders. • Support the definition of metrics and analytical models that underpin strategic decisions.

🎯 Requirements

• Experience performing strategic analyses related to customer acquisition and retention within sales and/or Customer Success operations. • Familiarity with SaaS business metrics (MRR, CAC, Churn, LTV, Payback, etc.). • Experience with operational efficiency analyses. • Ability to ask the right questions, break large problems into smaller parts and think logically. • Comfortable with numbers, ratios, variance and metrics; understanding of applied statistics and the ability to interpret data critically. • Willingness to challenge assumptions and investigate root causes rather than accept superficial explanations or data. • Translate analyses into clear, actionable and evidence-based conclusions.

🏖️ Benefits

• 💰PLR - Profit Sharing Program • 🍎 Home-office allowance + meal/food card on the Caju flexible benefits card • 🤑 Budget to set up your home office. • 🚑 Health and Dental plan with nationwide coverage • 👩🏽‍⚕️ Access to Moodar for online psychological counseling (benefit extended to family members) • 💻 Access to an educational platform with full scholarships for undergraduate, graduate, continuing education courses, language courses and MBA programs. • 🏋🏼‍♀️ Wellhub (formerly Gympass): App providing access to partners for physical activities (gyms) and partners for the physical, emotional and nutritional well-being of you and your family!