Senior Design Operations Program Manager

🕒 May 4

🏄 California, New York – Remote

🏄 California – Remote 🗽 New York – Remote

💵 $163k - $203.8k / year

⏰ Full Time

🟠 Senior

📋 Program Manager

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Mercury

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

💳 Fintech

💸 Finance

☁️ SaaS

Fintech • Finance • SaaS

Mercury is a financial technology company that provides online business banking services, although it is not a bank itself. It partners with FDIC-insured banks like Choice Financial Group, Column N. A. , and Evolve Bank & Trust to offer banking services. Mercury aims to simplify financial operations for startups and businesses by offering a range of services including checking and savings accounts, treasury management, corporate cards, expense management, invoicing, and accounting automations. The platform is designed to streamline various banking tasks and enhance financial workflows with features like fraud monitoring and account security. It also offers investment opportunities through its Mercury Treasury product and startup support through its Mercury Raise platform.

📋 Description

• Build simple processes and systems to ensure our Design org can scale effectively as it continues to grow year-over-year without unnecessary overhead. • Lead activities and initiatives that support a healthy design culture and quality goals such as all hands, onsites, and other team rituals. • Champion initiatives that elevate our employer brand and grow the Design team’s external presence through events, content, and community engagement. • Drive onboarding and enablement: Maintain and update onboarding programming in partnership with EPD Ops to ensure new designers ramp quickly and effectively. • Support tooling and workflow. Manage design tooling and partner with Procurement to secure new tools that improve efficiency, collaboration, and AI fluency. • Provide thought partnership to Design leaders, consulting and facilitating decision-making and collaborating on new ideas and initiatives. • Cultivate positive relationships with our partners to effectively identify and co-create solutions to address team roadblocks and inefficiencies. • Collaborate with designers, design leaders, and cross-functional partners along with partnering with Product Ops, Research Ops, and Eng Ops in supporting programs and processes across Eng, Product, and Design.

🎯 Requirements

• 3-6+ years of experience in a design-focused operations or program management role • Excellent interpersonal, presentation, and communication skills. • Demonstrated high bar for quality and attention to detail, and fostering accountability. • Proven ability to influence without authority and coordinate across teams, product areas, and platforms to land new ways of working. • Demonstrated ownership of complex horizontal programs, including scoping, sequencing, making trade-offs, and engaging the right partners. • Ability to reflect, adapt quickly, and continuously improve in response to changing priorities and feedback. • Skill in anticipating and mitigating risks across people, process, and tools. • History of driving operational excellence by improving systems end-to-end, not just delivering individual projects.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development • Stock options