Senior Implementation Manager

🕒 April 20

🏄 California, New York, +1 more states – Remote

🏄 California – Remote 🗽 New York – Remote 🌲 Oregon – Remote

💵 $128.6k - $178.6k / year

⏰ Full Time

🟠 Senior

🛠️ Implementation Specialist

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Mercury

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

💳 Fintech

💸 Finance

☁️ SaaS

Fintech • Finance • SaaS

Mercury is a financial technology company that provides online business banking services, although it is not a bank itself. It partners with FDIC-insured banks like Choice Financial Group, Column N. A. , and Evolve Bank & Trust to offer banking services. Mercury aims to simplify financial operations for startups and businesses by offering a range of services including checking and savings accounts, treasury management, corporate cards, expense management, invoicing, and accounting automations. The platform is designed to streamline various banking tasks and enhance financial workflows with features like fraud monitoring and account security. It also offers investment opportunities through its Mercury Treasury product and startup support through its Mercury Raise platform.

📋 Description

• Own a rolling book of approximately 20–30 active implementations, balancing urgency, risk, and customer impact • Lead 1–2 focused implementation and training sessions per customer, centered on the products and workflows that matter most to their business • Guide founders and operators through Mercury banking,* IO, and core financial workflows in a way that is practical, clear, and confidence-building • Make real-time prioritization decisions across customers with different needs, timelines, and levels of complexity • Monitor usage signals, customer feedback, and operational data to identify risk, opportunity, and emerging patterns • Distill what you see into clear, actionable insights for Product, Sales, and downstream teams • Ensure thoughtful documentation and clean handoffs once implementation is complete, setting customers and internal teams up for long-term success

🎯 Requirements

• Have 3+ years of experience leading customer-facing implementations, onboarding, or technical enablement at a SaaS or fintech company, with a demonstrated track record of managing complex, high-value accounts • Be comfortable facilitating calls with founders and operators, guiding discussions toward decisions, next steps, and measurable outcomes • Bring strong judgment about what matters most in high-impact moments, and the discipline to deprioritize the rest • Be able to interpret customer signals, usage data, and operational metrics to inform prioritization and surface meaningful trends • Work effectively across Sales, Product, and downstream teams, advocating for customers while minimizing friction and noise • Take ownership of outcomes and follow through, even when work spans multiple teams or lacks a clear playbook • Thrive in fast-moving, ambiguous environments where products, processes, and priorities evolve quickly • Care deeply about delivering high-quality, consistent customer experiences at scale

🏖️ Benefits

• Base salary • equity (stock options/RSUs)