Associate Director, Commercial Analytics

🕒 March 28

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MESO SCALE DIAGNOSTICS, LLC.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1995

🧬 Biotechnology

🔬 Science

Biotechnology • Science

MESO SCALE DIAGNOSTICS, LLC. is a developer and manufacturer of electrochemiluminescence-based multiplex immunoassay kits, detection instruments, software, and related services for biomedical and life-science research. The company provides highly sensitive assay platforms (e. g. , V-PLEX, S-PLEX, U-PLEX), instruments (MESO SECTOR, QuickPlex series), reagents, custom assay development, biomarker/CRO services, and technical support across applications such as immunology, oncology, neurodegeneration, toxicology, and organ injury. MSD’s products are marketed for research use only and serve academic, pharmaceutical, and biotechnology customers.

📋 Description

• Define and implement the key metrics and KPIs to measure performance across sales, marketing, service, and support functions, ensuring alignment with company goals and strategic objectives. • Lead the collection, analysis, and interpretation of commercial data, providing insights into sales performance, revenue generation, bookings, forecasting, marketing effectiveness, and service/support processes. • Work closely with the Marketing team to provide data-driven insights that improve customer segmentation, targeting, and campaign performance. • Manage and leverage analytics platforms like Salesforce, Tableau, and others to build, maintain, and optimize dashboards, reports, and visualizations that are tailored to the needs of business stakeholders. • Develop and maintain accurate forecasting models for revenue, sales pipeline, and bookings, ensuring timely and insightful reporting for senior leadership. • Continuously analyze commercial activities and performance data, identifying trends, risks, and opportunities to improve processes and drive better outcomes. • Analyze internal service and support processes, identifying areas for improvement that enhance operational efficiency and customer satisfaction. • Continuously refine data collection and analysis processes to improve accuracy, timeliness, and the actionable nature of insights.

🎯 Requirements

• Bachelor’s degree in Business, Data Science, Analytics, Life Sciences, or a related field. • A minimum of five years of experience in business analytics, commercial operations, or business intelligence within a life sciences or related industry. • Experience in life sciences or a related field, with familiarity in commercial operations. • Experience working with marketing teams and providing insights to support marketing campaigns, customer segmentation, and targeting strategies. • Experience with ERP, CRM systems, and customer engagement platforms (Salesforce, SAP, etc.).

🏖️ Benefits

• medical, dental, and vision coverage • prescription benefits • 401(k) plan with company matching • flexible spending accounts • company-paid short- and long-term disability insurance • group life and accidental death and dismemberment insurance • paid vacation • paid sick leave • paid holidays • paid parental leave • employee assistance program • fitness club membership contribution • pet insurance • identity theft protection • home and auto insurance discounts • optional supplemental life insurance