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Operations Manager – Fintech

🔥 2 minutes ago

🇳🇱 Netherlands – Remote

💵 €91.5k - €109.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

Where this job comes from

Posted on Mews's careers page, not through a job board

First seen by Remote Rocketship 2 minutes ago

Logo of Mews

Mews

501 - 1000 employees

🤝 B2B

🛍️ eCommerce

🏨 Hospitality

B2B • eCommerce • Hospitality

Mews is a cloud-based hospitality management platform that enables hotels and property managers to optimize their operations and enhance guest experiences. It offers solutions such as reservations management, front desk operations, digital guest services, and integrated payments. With its innovative technology, Mews empowers modern hospitality businesses to streamline processes, maximize revenue, and provide remarkable experiences for guests.

📋 Description

• Own third-party operations end to end, including vendor contact, onboarding, due diligence, performance, compliance, and issue resolution • Lead operational readiness for new products and material changes • Coordinate across support, incident response, and third-party delivery stakeholders • Oversee customer support and complaints • Own operational risk and SLA monitoring, reporting to senior management and the Board and escalating risks early • Support continuity during incidents and disruptions while partnering with the Operations Resilience Manager • Maintain accurate, audit-ready operational records • Support internal, external, and other reviews across third-party management and operational controls • Report directly to the CEO of Mews Financial Services

🎯 Requirements

• 5+ years of experience in operations within payments, fintech, financial services, or a similarly controlled environment • Hands-on delivery experience • Strong experience across third-party governance, regulatory compliance, and customer operations • Exposure to operational resilience and business continuity is a strong plus • Strong project management, communication, and relationship-building skills • Ability to own end-to-end operational processes in a fast-moving, cross-functional environment • High attention to detail, strong judgement, accuracy, and accountability • Credibility to operate as a first-line owner with senior leadership, Board, and regulator visibility

🏖️ Benefits

• Unlimited paid holiday • Participation in the company share program • Paid parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available after one year of service) • Annual Learning budget of €300, with more for high performers • Monthly "EDGE" time to Explore, Develop, Grow, and Elevate yourself • Work from anywhere policy with flexibility to work abroad for a few weeks each year • Relocation options, available after one year • Flexible, hybrid working options • Home office setup budget • Monthly work-from-home allowance • Claude tokens for workflow automation and productivity • Location-dependent healthcare and retirement plans • Team events, socials and other local perks

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