HR Shared Services Tier 1

🔥 5 minutes ago

🎰 Nevada – Remote

🎰 Nevada – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

👩‍👩‍👧‍👦 Human Resources (HR)

🚫👨‍🎓 No degree required

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MGM Resorts International

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10,000+ employees

The resorts and casinos of MGM Resorts International™ are some of the most famous in the world. Our 28 destinations are renowned for their winning combination of quality entertainment, luxurious facilities, and exceptional customer service.

📋 Description

• Serves as first point of contact for employee assistance and information • Obtains and provides requested information or takes appropriate action to resolve, refer, or escalate issues in accordance with company policies and procedures • Supports the department in the administration of other transactional work • Respond to written and oral inquiries from employees, manager, retirees, family members regarding HR questions, issues, problems, and status changes • Resolve cases in a professional, sensitive, customer-focused manner in accordance with company policies and procedures • Escalate complex cases (as defined by HRSSC policy) to HRSSC management and Tier II resources with documentation on work performed to date • Interface with internal and external resources to furnish or obtain needed information to close cases not escalated • Refer employees, managers, retirees, and families to HR self-service technology, outside vendors, or other resources as appropriate • Maintain high degree of confidentiality

🎯 Requirements

• Has a High School Diploma or GED • One 1+ years of prior experience in customer service or inbound call centers or related experience • Must be 18 years of age or older

🏖️ Benefits

• Health & Income Protection benefits (for eligible employees) • Professional and personal development opportunities through employee programs and network groups • Free meals in our employee dining room • Free parking on and off-shift at all MGM Resorts properties • Wellness incentive programs to help you stay healthy physically and mentally • Access to company hotel, food and beverage, retail, and entertainment discounts