Junior Customer Success Manager

🔥 19 minutes ago

🌐 Germany, Austria – Remote

🇩🇪 Germany – Remote 🇦🇹 Austria – Remote

💵 €42k - €48k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 9%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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mika AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

☁️ SaaS

💸 Finance

🤝 B2B

💰 $859.1k Pre Seed Round - mika on 2024-06

SaaS • Finance • B2B

mika AI is a German bookkeeping and tax automation platform that handles accounting from receipt capture through to completed annual financial statements and VAT pre-filings. The service combines AI-driven automation (receipt recognition, categorization, VAT and reporting preparation) with ongoing review by trained accountants, an AI chat for bookkeeping questions, and features like a "financial authority (Finanzamt) translator". It targets small companies (GmbHs & UGs, startups, e‑commerce, agencies), promises GDPR-compliant storage on German servers, and is offered as a subscription service starting around €49/month.

📋 Description

• Guide new customers through onboarding, from initial setup to confidently using the platform • Serve as the first point of contact for questions, feedback, and minor issues via chat, email, or calls • Keep the pipeline running smoothly and ensure customers always know the next step • Identify patterns, including recurring customer issues, gaps in the onboarding flow, and opportunities for automation • Take ownership of a project, such as expanding the knowledge base, optimizing onboarding, or testing new workflows • Bring the customer voice directly to the team and act as the liaison to Accounting, Product, and the Founder

🎯 Requirements

• Initial experience in customer-facing roles, whether in Customer Success, Support, Account Management, or a working-student position involving customer interaction • A basic understanding of accounting or tax topics, a background in business administration, or commercial training is sufficient; we will teach you the rest • Clear, empathetic communication, both written and verbal, in German and English (fluent, approximately B2 level) • Initial experience with HubSpot is an advantage • Structured thinking: you see not only the individual problem but also the underlying process • A hands-on, solution-oriented mindset • Enthusiasm for helping shape a fast-growing startup and contributing your own ideas

🏖️ Benefits

• 100% remote within Germany/Austria • Flexible working hours—no rigid 9-to-5 schedule • Genuine opportunities for professional growth • A small, collaborative team • A product that solves a real problem, with the opportunity to actively help shape it • Permanent employment contract