Senior Customer Support Representative – APAC

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Minut

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏨 Hospitality

📦 Logistics

🏥 Healthcare

Hospitality • Logistics • Healthcare

Minut is a comprehensive digital solutions platform designed to enhance brand connectivity and engagement through tools like URL shortening, QR code generation, and mobile-optimized landing pages. The platform offers dynamic solutions tailored for various business needs, including analytics for performance tracking, branded links for identity enhancement, and seamless integration with applications such as HubSpot and Canva. Minut serves multiple industries such as retail, consumer goods, hospitality, and more, by offering scalable solutions that enhance customer interaction and engagement. With an extensive number of app integrations and a significant global customer base, Minut is positioned as a leading service to simplify digital interactions through effective management of links and content across different channels.

📋 Description

• Own APAC-hours customer support, answering questions ranging from technical troubleshooting to pre-purchase questions from property managers • Take calls with customers when email isn't enough • Identify patterns in customer feedback, common issues, and recurring questions, and turn them into clear input for sales, marketing, and engineering • Audit our support systems and processes end-to-end — tooling, workflows, response times — and diagnose what isn't working and why • Help shape and improve support processes, tooling, and response times — not just work within them • Build and maintain AI agents/bots that handle first-line questions and repetitive tasks, freeing the team for complex cases, and keep tuning them as the product evolves • Contribute to and help maintain our help center and internal knowledge base • Sync regularly with sales, marketing, and engineering to stay current on our product and represent the customer's voice • Act as a senior point of reference for the rest of the support team — the person who diagnoses what's broken and defines how the function should run

🎯 Requirements

• Several years of experience in a customer support role, ideally with some of it in a senior, lead, or process-ownership capacity • Based in the APAC time zone • Excellent written and verbal communication in English — clear, warm, and concise, even under pressure • A genuine problem-solver who's curious about technology and enjoys understanding a product deeply • AI-native mindset — you've built or worked with AI agents/bots and actively look for ways to use AI to scale support • Comfortable juggling multiple conversations and priorities while staying organized • A track record of taking initiative — spotting what's broken or missing and doing something about it, not just flagging it • Experience contributing to documentation, help centers, or support processes is a strong plus • Experience auditing or redesigning support systems and workflows is a strong plus.

🏖️ Benefits

• Learning – Be part of an environment that is highly focused on knowledge and on developing new skills. • Off-site – Company-wide retreat in beautiful locations.