IT Account Manager

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Minutes to Seconds

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🤝 B2B

👥 HR Tech

☁️ SaaS

B2B • HR Tech • SaaS

Minutes to Seconds is a company specializing in IT outsourcing and workforce augmentation services. They help clients address skill gaps and project-specific needs by providing tailored solutions for local and offshore team recruitment. Their focus is on matching candidates to job roles efficiently to enhance operational efficiency, drive technological advancement, and support sustainable growth for businesses.

📋 Description

• Manage and grow relationships with Australian clients. • Serve as the trusted advisor and primary point of contact for assigned accounts. • Conduct regular client meetings, service reviews, and business planning sessions. • Understand client business objectives and technology requirements. • Ensure high levels of customer satisfaction and long-term client retention. • Identify opportunities to expand M2S services, including: IT Managed Services, Enterprise Integration, Celigo Implementation, IT Offshoring, Business Process Outsourcing (BPO), Cloud Services, Digital Transformation Projects, Application Support Services. • Prepare proposals, solution presentations, and commercial quotations while working closely with technical and delivery teams. • Coordinate with Australian and offshore delivery teams. • Monitor project progress and client satisfaction. • Manage risks, issues, and escalations. • Ensure delivery against agreed Service Level Agreements (SLAs). • Support the transition of projects into ongoing managed services. • Manage contract renewals and account growth. • Track account performance against revenue and profitability targets. • Identify upsell and cross-sell opportunities. • Support contract negotiations and commercial discussions.

🎯 Requirements

• Minimum 5 years' experience in IT Account Management, Customer Success, or Technology Consulting. • Experience working with Australian or international clients. • Strong understanding of enterprise IT services and managed services. • Knowledge of software commonly used within the AEC or construction industry, such as: AutoCAD, Bluebeam, Revu, Autodesk Construction Cloud, Revit, BIM 360, Navisworks, Similar engineering, construction, or design collaboration platforms. • Experience working with cloud-based applications and SaaS solutions. • Excellent stakeholder management and communication skills. • Strong commercial acumen with experience managing client accounts and identifying new business opportunities.

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities