Business Analyst

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Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

💰 Private Equity Round on 2022-04

Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet.

📋 Description

• Gather and document business and platform requirements from stakeholders, translating them into functional specifications for both development and support contexts • Act as a bridge between business, product, and engineering teams across the PRD and the Managed Competence Center, ensuring alignment and clear communication • Support workflow orchestration and low-code platform configurations • Assist in documenting and maintaining RBAC models, policies, and decision layer logic • Contribute to Knowledge Asset delivery — including runbooks, UAT test cases, troubleshooting guides, and process documentation • Help distinguish and document bug vs feature requests, supporting proper triage and escalation workflows • Ensure solutions comply with regional and regulatory requirements • Participate in sprint planning, backlog grooming, and governance meetings at both operational and tactical levels • Prepare and maintain documentation including requirements, workflows, policies, reports, and post-implementation reviews

🎯 Requirements

• 3+ years of experience in Business Analysis • Hands-on or conceptual experience with low-code/no-code platforms and workflow configuration • Understanding of policy engines and decision-making frameworks • Basic knowledge of RBAC design and access management models • Experience working in both product development and managed services environments • Understanding of compliance frameworks and regulatory requirements (regional/global) • Awareness of UX patterns and user-centric design principles • Strong analytical and problem-solving skills; ability to translate business needs into functional specifications • Excellent communication skills and ability to work with cross-functional stakeholders across multiple teams simultaneously • Experience working in Agile or Waterfall environments • Nice to have: Exposure to AI/LLM or conversational voice platforms • Experience with contact center, IVR, or telephony platform documentation • Familiarity with SaaS platform support workflows and SLA-driven environments • Experience creating runbooks or technical knowledge base content

🏖️ Benefits

• Competitive pay and benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. • Culture of relentless performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. • ForeverRemote work culture : make the most of the flexibility that comes with remote work. • Growth mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility, and internship opportunities. • Global impact : collaborate on impactful projects for top global clients and shape the future of industries. • Welcoming multicultural environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. • Social sustainability values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.