Genesys Cloud CX Training Specialist

🔥 12 hours ago

🌐 India, United States – Remote

🇮🇳 India – Remote 🇺🇸 United States – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📚 Learning and Development

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

🤝 B2B

💼 Consulting

☁️ SaaS

💰 Private Equity Round on 2022-04

B2B • Consulting • SaaS

Miratech is a global IT services and consulting company dedicated to helping visionaries change the world. Specializing in outsourcing, software development, and professional services, Miratech supports digital transformation for some of the largest enterprises worldwide. By combining enterprise and start-up innovation, Miratech remains at the forefront of technology while maintaining agility and a culture of relentless performance that has led to high engagement success since its founding in 1989.

📋 Description

• Deliver hands-on, scenario-based end-user training for Genesys Cloud CX and WFM across multiple business units • Facilitate live and virtual training sessions using a hands-on, click-through approach focused on guided practice and real-world scenarios • Work closely with Subject Matter Experts to convert functional and technical content into structured, timed training agendas • Validate training environment readiness, including user access, test data, prerequisites, and required system configurations • Track attendance, participant feedback, assessment completion, and overall training progress; report status to the OCM/Program Lead • Support development and maintenance of SCORM/LMS-based training content, including materials created with Articulate Storyline • Develop and maintain user-facing job aids, guides, and other supporting learning materials • Support Train-the-Trainer sessions for LOB Change Champions • Identify and escalate training readiness risks related to environment availability, content, participant readiness, or session pacing • Adjust training approach and pacing based on participant engagement, knowledge level, and real-time feedback

🎯 Requirements

• 3+ years of experience delivering end-user training on enterprise software and CX platforms, such as Genesys Cloud CX, Avaya, Verint, NICE, or similar solutions • Proven experience delivering interactive, scenario-based training using adult-learning principles • Experience developing or delivering SCORM/LMS-based training content • Familiarity with Articulate Storyline is a plus • WFM platform training experience, including forecasting, scheduling, and real-time adherence, is strongly preferred • Strong organizational and stakeholder coordination skills, with the ability to manage multiple concurrent training workstreams • Excellent facilitation and communication skills, with the ability to adapt training content, pacing, and delivery based on audience needs

🏖️ Benefits

• Competitive Pay and Benefits, including health insurance • Relocation program • Remote work flexibility / Work From Anywhere Culture • Professional development opportunities • Certification programs • Mentorship and talent investment programs • Internal mobility opportunities • Internship opportunities • Collaboration on impactful projects for top global clients • Inclusive and supportive work environment with open communication • Regular team-building company social events