Senior Genesys Cloud Engineer

🔥 0 minutes ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟠 Senior

☁️ Cloud Engineer

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

🤝 B2B

💼 Consulting

☁️ SaaS

💰 Private Equity Round on 2022-04

B2B • Consulting • SaaS

Miratech is a global IT services and consulting company dedicated to helping visionaries change the world. Specializing in outsourcing, software development, and professional services, Miratech supports digital transformation for some of the largest enterprises worldwide. By combining enterprise and start-up innovation, Miratech remains at the forefront of technology while maintaining agility and a culture of relentless performance that has led to high engagement success since its founding in 1989.

📋 Description

• Design, develop, configure, and maintain Genesys Cloud CX solutions • Align solutions with technical and customer requirements • Design and optimize interaction flows in Genesys Cloud Architect, including IVR, ACD, queues, bots, omnichannel interactions, callbacks, and social messaging • Configure and optimize Genesys Cloud routing, including queues, skills, schedules, and routing rules • Develop and maintain integrations with external systems using Genesys Cloud Platform APIs, webhooks, and Data Actions for REST/JSON APIs • Develop and maintain Outbound Dialing configurations, including Predictive, Progressive, and Preview Campaigns • Configure recording and quality management capabilities • Implement conversational automation using Dialog Engine Bot Flows and third-party bots through Bot Connector • Configure Genesys Cloud analytics, dashboards, and reporting solutions • Provide Level 2/3 technical support for incidents and service requests • Collaborate with technical and business teams to deliver effective solutions

🎯 Requirements

• 6+ years of experience designing, developing, configuring, and maintaining Genesys Cloud CX solutions • English B2+ proficiency • Spanish C1+ proficiency • Hands-on experience with Genesys Cloud Architect, including call, messaging, IVR, and bot flows • Hands-on experience with Genesys Cloud Platform APIs, including REST API integrations, queries, webhooks, and process automation • Experience with Genesys Cloud Data Actions for integrating external REST/JSON APIs • Experience configuring Genesys Cloud Outbound Dialing, including Predictive, Progressive, and Preview Campaigns • Experience with Recording, Quality Management, Analytics, and Reporting, including recording configuration, tagging, quality assurance processes, dashboards, and Analytics APIs • Nice to have: Experience with Genesys Dialog Engine Bot Flows and Bot Connector, including integrations with Google Dialogflow or AWS Lex • Nice to have: Experience with Workforce Engagement Management (WEM), including schedules, skills, and workforce planning • Ability to work Spanish business hours, 10:00 AM–6:00 PM Spain time

🏖️ Benefits

• Health insurance • Language courses • Relocation program • Remote work flexibility / Work From Anywhere Culture • Professional development opportunities • Certification programs • Mentorship and talent investment programs • Internal mobility opportunities • Internship opportunities • Inclusive and supportive work environment • Regular team-building company social events • Sustainable business practices focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality