Equipment Service Specialist I

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

MKS Instruments

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1971

🏭 Manufacturing

💼 Consulting

🎖️ Defense

Manufacturing • Consulting • Defense

MKS Instruments is a company that enables technologies transforming the world through innovative science and engineering solutions. They deliver foundational technology solutions, including instruments, subsystems, systems, process control solutions, and specialty chemicals, to industries such as semiconductor manufacturing, electronics and packaging, and specialty industrial applications. Their solutions aid in addressing challenges of miniaturization, complexity, and increased performance requirements in advanced device manufacturing and various industrial applications. MKS Instruments partners with customers across fields like environmental monitoring, defense and security, life sciences and research, showcasing a commitment to innovation and technological advancement.

📋 Description

• Provide equipment support to assigned customers • Respond immediately and provide critical on-site support during machine breakdowns to achieve targeted MTTR • Plan and execute periodic preventive maintenance procedures • Implement equipment retrofits and upgrades to support targeted MTBF and machine availability • Work with product management teams, regional teams, and tech centers to implement auxiliary equipment strategy and optimize chemistry performance at customer sites • Train customer personnel on periodic maintenance schedules and breakdown resolution • Build and maintain relationships with key regional customers and partners • Address customer inquiries, resolve issues, and ensure customer satisfaction • Conduct regular customer visits and meetings to understand needs and provide tailored solutions • Travel up to 50%

🎯 Requirements

• Bachelor's degree or equivalent with strong electro-mechanical knowledge • Diploma Electronics Engineers with higher relevant experience could be considered • Experience using latest equipment control processes • 2–5 years of relevant experience in equipment support • Experience supporting equipment in the electroplating/surface finishing industry preferred • Excellent communication and interpersonal skills • Ability to analyze data, prepare reports, and present findings • Proficiency in CRM software and Microsoft Office Suite • Ability to travel up to 50% • Applicants may be subject to export-control restrictions based on citizenship, country of origin, or immigration status • Background checks and drug screens conducted in accordance with applicable law and company policies

🏖️ Benefits

• On-the-job and formal training • Educational assistance • Reasonable accommodations for qualified individuals with disabilities