Field Service Engineer

🕒 April 8

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MKS Instruments

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1971

🔬 Science

📡 Telecommunications

🔧 Hardware

Science • Telecommunications • Hardware

MKS Instruments is a company that enables technologies transforming the world through innovative science and engineering solutions. They deliver foundational technology solutions, including instruments, subsystems, systems, process control solutions, and specialty chemicals, to industries such as semiconductor manufacturing, electronics and packaging, and specialty industrial applications. Their solutions aid in addressing challenges of miniaturization, complexity, and increased performance requirements in advanced device manufacturing and various industrial applications. MKS Instruments partners with customers across fields like environmental monitoring, defense and security, life sciences and research, showcasing a commitment to innovation and technological advancement.

📋 Description

• Provide highly visible customer support through the performance of on-site installation, servicing, and repair of MKS equipment and systems • Ensure our equipment are operating normally • Provide basic operational training to customers • Adhere to Field Service processes and operations excellence • Serve as company liaison with customer on administrative and technical matters for assigned projects • Support Sales by providing in-depth technical skills and knowledge • Manage and resolve technical escalations working with management and HQ Product teams • Act with urgency and professionalism to ensure customer satisfaction and success

🎯 Requirements

• Tertiary education in Mechanical/Electronics/Control Engineering • Minimum of 5 years of related Semiconductor experience; or equivalent combination of education and experience • Excellent communication and documentation skills (In Japanese and English) • Ability to work independently • Strong analytic, business and interpersonal skills • Motivated, self-driven, positive approach to problem solving • Ability to succeed in a fast-paced, rapidly changing, high tech environment • Chinese communication skill is a plus (but not mandatory)

🏖️ Benefits

• Formal training opportunities • Educational assistance • Reasonable accommodations for disabilities