Vice President, Cloud Operations

🕒 February 24

🇺🇸 United States – Remote

💵 $178k - $270k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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Model N

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2000

☁️ SaaS

📋 Compliance

💊 Pharmaceuticals

SaaS • Compliance • Pharmaceuticals

Model N is a leading provider of revenue optimization and compliance solutions for the pharmaceutical, medical device, high-tech, manufacturing, and semiconductor industries across more than 120 countries. The company offers digital reinvention through industry-specific solutions, enabling customers to maximize their revenue by transforming sales, marketing, channel, finance, and legal processes. Model N's products include platforms for managing provider and payer processes, global pricing, and channel data, as well as intelligence cloud services to ensure compliance and operational excellence. Their services empower companies to streamline operations, scale strategically, and mitigate risks to fuel growth and innovation. Major clients include Pfizer, AstraZeneca, Sanofi, Abbott, AMD, and others, who use Model N’s technology to optimize and automate revenue processes while remaining compliant with global regulatory standards.

📋 Description

• Own operational outcomes for Model N’s production SaaS environments, including availability, performance, incident response, and service delivery. • Lead global Cloud Engineering, SaaS Operations, Cloud Engineering, Platform Engineering, NOC, and incident management teams, ensuring consistent execution across all regions. • Ensure effective 24/7 operational coverage, escalation paths, and on-call models. • Deliver against defined SLAs; monitor trends and drive corrective actions where needed. • Lead major incident response, post-incident reviews, and root cause remediation. • Oversee cost effective deployment and management of cloud technology at Model N with a strategic focus on cost efficiency, availability, and stability. • Implement and refine operational processes including change management, release readiness, capacity planning, and proactive monitoring. • Drive AI, automation and tooling improvements to reduce manual effort, operational risk, and time to resolution. • Establish and track operational KPIs to measure effectiveness, efficiency, and customer impact. • Serve as the primary Cloud Operations leader interfacing with Engineering, Product Management, Security, Customer Support, and Customer Success. • Participate in customer-facing engagements and executive escalations as needed, particularly for strategic accounts. • Communicate operational status, risks, and improvement plans to senior leadership with clarity and credibility. • Manage SaaS Operations budgets, including cloud consumption, tooling, and managed service providers. • Partner with Finance and Procurement to forecast spend and identify cost optimization opportunities. • Support vendor evaluation and operational governance, aligned to broader cloud and technology strategies. • Ensure SaaS operations consistently meet security, compliance, and audit requirements (SOC 2, ISO 27001, GDPR, etc.). • Partner with Security and Compliance teams to operationalize controls and maintain audit readiness. • Embed compliance requirements into operational processes and standard operating procedures.

🎯 Requirements

• 15+ years of experience in SaaS, cloud operations, or technology leadership roles with increasing scope. • 5+ years leading global operations, SRE, or production support teams in a SaaS environment. • Hands-on experience operating large-scale SaaS platforms in AWS; multi-cloud experience is a plus. • Strong understanding of modern SaaS operational practices including SRE, DevOps, ITIL/service management, incident management, and observability. • Proven ability to execute in complex, high-availability, and high-compliance environments. • Experience managing operational budgets, cloud cost controls, and vendor relationships. • Demonstrated ability to lead globally distributed teams across multiple geographies. • Strong executive communication skills with the ability to translate technical detail into operational and business impact. • Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).

🏖️ Benefits

• Unlimited PTO for salaried employees – because flexibility fuels success • Comprehensive medical, dental, and vision coverage • Health Savings & Flexible Spending Accounts • 401(k) with company match to invest in your future • Volunteer Time Off (VTO) to give back to causes you care about • Life and pet insurance for peace of mind • Employee Assistance & Mental Health Programs • Charitable giving opportunities • Professional coaching and career development • …and much more.