Resolve Tech Solutions
501 - 1000 employees
☁️ SaaS
🏢 Enterprise
🤖 Artificial Intelligence
SaaS • Enterprise • Artificial Intelligence
Resolve Tech Solutions is a leading provider of digital transformation solutions specializing in SAP and ERP modernization, cloud services, and artificial intelligence. With over 25 years of experience, they help businesses integrate and modernize systems using their expertise in data engineering, big data analytics, and cybersecurity. Their services include SAP S/4HANA migration, cloud managed services across AWS, Azure, and Google Cloud, and implementation of Internet of Things technologies. Resolve Tech Solutions works with a range of industries including energy, retail, telecommunications, and government, offering end-to-end modernization projects to improve business intelligence and operational efficiency.
VP, Managed Cloud Operations
Job not on LinkedIn
🕒 February 17
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Resolve Tech Solutions
501 - 1000 employees
☁️ SaaS
🏢 Enterprise
🤖 Artificial Intelligence
SaaS • Enterprise • Artificial Intelligence
Resolve Tech Solutions is a leading provider of digital transformation solutions specializing in SAP and ERP modernization, cloud services, and artificial intelligence. With over 25 years of experience, they help businesses integrate and modernize systems using their expertise in data engineering, big data analytics, and cybersecurity. Their services include SAP S/4HANA migration, cloud managed services across AWS, Azure, and Google Cloud, and implementation of Internet of Things technologies. Resolve Tech Solutions works with a range of industries including energy, retail, telecommunications, and government, offering end-to-end modernization projects to improve business intelligence and operational efficiency.
📋 Description
• Lead and manage a diverse, round-the-clock team of engineers • Foster a collaborative and high-performing team culture • Attend customer calls to address and resolve escalations • Build and maintain strong relationships with customers • Prepare and present key performance indicators (KPIs) and Quarterly Business Reviews (QBRs) • Take an active role in customer onboarding • Monitor project progress and address any issues that may impact delivery • Develop and execute strategies to expand the organization's presence in the commercial sector • Establish standard operating procedures and governance models
🎯 Requirements
• Bachelor's degree in Computer Science, Information Technology, or a related field • Extensive experience in managing teams in a Managed Cloud Delivery environment • Strong understanding of SAP BASIS, HANA, Linux/Windows administration, and cloud engineering • Proven track record of successfully handling customer escalations and delivering exceptional customer service • Excellent leadership, communication, and interpersonal skills • Ability to analyze data, prepare reports, and present findings to stakeholders • Experience in the recruitment and onboarding of technical staff • Strong organizational and project management skills • Ability to work effectively under pressure and manage multiple priorities • Experience with 24x7 operational support and incident management • Demonstrated ability to grow business in the commercial space • Experience in developing and implementing business frameworks and standard operating procedures • AWS Cloud Certifications (Architect/Professional) • Azure/GCP Certification is a plus • DOD Clearance
🏖️ Benefits
• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options
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