Strategic Partner Manager

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $92.5k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Modivcare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

⚕️ Healthcare Insurance

🚗 Transport

💰 $525M Post-IPO Debt on 2024-07

Healthcare Insurance • Transport

Modivcare is a company that focuses on simplifying the experience of living with complex healthcare needs by providing a comprehensive suite of supportive care solutions. They specialize in non-emergency medical transportation, personal care, and virtual & remote patient monitoring. Modivcare works closely with Medicaid Plans, State Agencies, Medicare Advantage, SNP Plans, health systems, healthcare professionals, and transportation providers, ensuring that members receive necessary health services. Through innovative technology and data-driven strategies, they address social determinants of health by offering services like quality transportation, chronic care management, meal delivery, and in-home assistance, aimed at optimizing patients' health outcomes and improving their overall experience.

📋 Description

• Owns the strategic relationships of key transportation partners, driving performance, accountability, and continuous improvement. • Develops and maintains executive-level relationships with partner organizations and serves as the primary escalation point for complex operational and strategic issues. • Leads Weekly Joint Operating Committee (JOC) meetings, Quarterly Business Reviews (QBRs), and strategic planning sessions utilizing operational and financial data to drive performance discussions and action plans. • Identifies opportunities to improve partner performance, enhance service delivery, reduce costs, and improve member outcomes. • Analyzes large and complex datasets to identify trends, identify root causes, assess risks, and uncover opportunities for operational improvement. • Develops executive dashboards, scorecards, and reporting that provide actionable insights into partner performance, utilization, financial impact, and service quality. • Investigates performance anomalies and develops recommendations to improve operational and financial outcomes. • Partners with internal stakeholders to define key performance indicators (KPIs), measure performance, and establish data-driven decision-making processes. • Leads cross-functional initiatives focused on improving partner performance, operational efficiency, and the overall member experience. • Evaluates existing business processes and identifies opportunities to simplify workflows, improve efficiency, and drive innovation. • Drives accountability by ensuring commitments, action items, and project milestones are completed on schedule. • Supports business case development, opportunity assessments, and operational impact analyses. • Presents recommendations, business insights, and performance results to senior leadership, clients, and external partners. • Serves as a trusted advisor by providing objective analysis and strategic recommendations that support organizational goals. • Builds strong partnerships across internal departments to ensure alignment on strategic initiatives and operational priorities. • Performs other duties as assigned. Occasional travel may be required.

🎯 Requirements

• Bachelor's Degree required. • Five (5) to eight (8) years of experience managing strategic partnerships, enterprise accounts, healthcare clients, or complex vendor relationships. • Demonstrated experience leveraging data and analytics to drive business decisions and operational improvements. • Advanced Microsoft Excel skills including Pivot Tables, XLOOKUP/VLOOKUP, advanced formulas, data modeling, and financial analysis. • Advanced Tableau experience including dashboard development, visualization design, and performance reporting. • Experience working with large datasets from multiple systems and data sources. • Strong project management, organizational, and prioritization skills. • Proven ability to independently identify issues, develop solutions, and execute with minimal oversight. • Excellent analytical, critical thinking, and problem-solving skills. • Strong business acumen with the ability to balance strategic thinking and operational execution. • Excellent communication, presentation, and relationship-building skills with the ability to influence executive-level stakeholders. • Highly organized with exceptional attention to detail and follow-through. • Comfortable working in ambiguous environments and making sound decisions with limited direction. • Demonstrated ability to challenge existing processes, identify opportunities for improvement, and drive continuous improvement initiatives. • Experience conducting root cause analysis and performance improvement initiatives. • Experience supporting strategic planning, business operations, consulting engagements, or operational strategy. • Experience leading cross-functional projects involving multiple internal and external stakeholders. • Healthcare experience supporting Medicaid, Medicare, Managed Care Organizations (MCOs), transportation, or healthcare services preferred. • Proficient with Microsoft Office applications.

🏖️ Benefits

• Medical, Dental, and Vision insurance • Employer Paid Basic Life Insurance and AD&D • Voluntary Life Insurance (Employee/Spouse/Child) • Health Care and Dependent Care Flexible Spending Accounts • Pre-Tax and Post --Tax Commuter and Parking Benefits • 401(k) Retirement Savings Plan with Company Match • Paid Time Off • Paid Parental Leave • Short-Term and Long-Term Disability • Tuition Reimbursement • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)