Community Management Consultant

Job not on LinkedIn

🕒 April 17

🇺🇸 United States – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

👫 Community Manager

🦅 H1B Visa Sponsor

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ModSquad

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2007

🤖 Artificial Intelligence

Customer Support Outsourcing • Content Moderation • Artificial Intelligence

ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.

📋 Description

• Brainstorm activities, opportunities, and content to inspire or grow community. • Design and execute the weekly and quarterly content calendars, engagement scripts, and strategy plans. • Create and report KPIs to the development team, and build reports that showcase performance, trends, and opportunity. • Manage and respond to customers through social media tools. • Learn and explore new tools and platforms that improve workflow and client objectives. • Develop practices and improvements, or build upon and help improve current methods of operation. • Handle occasional community crises or troubleshoot escalations.

🎯 Requirements

• Bachelor's degree or equivalent work experience, with a minimum of 4 years in Social or Community management experience. • Excellent verbal and written skills. • Excited about social media and content creation. • Ability to communicate, collaborate, and support effectively. • Experience managing ambassador/MVP programs. • Knowledge of setting up third-party filters and native tools for engagement and moderation including keywords in Meta and TikTok.

🏖️ Benefits

• Work remotely. • Set your own schedule. • Pick your projects. • Work with the best brands on the planet alongside great people.