Customer Service Phone Support

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July 9

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ModSquad

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Customer Support Outsourcing • Content Moderation • Artificial Intelligence

ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.

1165 - 1165 employees

Founded 2007

🤖 Artificial Intelligence

📋 Description

• Respond swiftly and professionally to customer inquiries, delivering accurate, helpful information. • Troubleshoot customer issues, escalating complex cases when necessary. • Maintain organized records of interactions in our CRM. • Ensure customer issues are fully resolved and customers are 100% satisfied. • Educate customers on product features and services. • Adhere to company protocols for smooth interactions. • Provide feedback on common issues and suggest improvements.

🎯 Requirements

• Master Communicator: Clear, professional, and friendly communication skills. • Problem-Solving Ninja: Quick-thinking and effective problem resolution. • Empathy Expert: Calm, collected, and genuinely caring. • Detail-Oriented Dynamo: Meticulous documentation of customer interactions. • Time Management Whiz: Efficient multitasking and prioritization. • Tech-Savvy Guru: Comfortable with CRM software, phone systems, and basic computer tools. • Flexible & Adaptable: Open to change and new challenges. • Remote Work Rockstar: Self-motivated and disciplined in a remote environment.

🏖️ Benefits

• Work from Anywhere! Enjoy 100% remote work and flexibility. • Exciting Global Clients! Collaborate with startups and Fortune 500 companies. • Inclusive & Diverse Culture! Join a global team from 90+ countries. • Tools for Success! Access cutting-edge digital tools and training.