ModSquad
10,000+ employees
Founded 2007
🤖 Artificial Intelligence
Customer Support Outsourcing • Content Moderation • Artificial Intelligence
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
Customer Support – Higher Education – Seasonal
🔥 0 minutes ago
🌐 Nigeria, Dominican Republic, +3 more countries – Remote
⏱ Part Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
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ModSquad
10,000+ employees
Founded 2007
🤖 Artificial Intelligence
Customer Support Outsourcing • Content Moderation • Artificial Intelligence
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
📋 Description
• Provide customer support to students, parents, and faculty through inbound calls and emails • Act as the friendly, knowledgeable voice behind the educational services provider’s mission • Help customers with textbooks, course materials, campus bookstores, and branded retail solutions • Handle basic troubleshooting • Manage multiple applications during customer interactions • Work 25 hours per week minimum, including 8 self-scheduled hours on Saturday and/or Sunday • Work within production hours of Monday–Sunday, 4 AM–7 PM PDT
🎯 Requirements
• Proven customer support experience and passion for service • Tech-savvy problem-solving skills • Ability to perform basic troubleshooting • Interest in campus culture and school identity • Strong attention to detail and multitasking ability • Ability to juggle multiple applications • Zendesk experience is a bonus • Dedicated computer with Windows 11 or newer • Minimum 16 GB RAM • Wired Ethernet internet connection with at least 50 Mbps download speed • Willingness to install ModSquad’s security software and 2FA app • Willingness to install client admin tools • Access to a webcam or smartphone for photo verification • Minimum commitment of 25 hours per week, including 8 self-scheduled weekend hours • Applicants must reside in one of the specified remote locations and not in California, Colorado, New York, or Washington
🏖️ Benefits
• Work remotely • Set your own schedule • Pick your projects • Dual monitors strongly recommended for peak productivity • Equal Opportunity Employer
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