ModSquad
10,000+ employees
Founded 2007
🤖 Artificial Intelligence
Customer Support Outsourcing • Content Moderation • Artificial Intelligence
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
Customer Support Representative
🕒 3 days ago
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ModSquad
10,000+ employees
Founded 2007
🤖 Artificial Intelligence
Customer Support Outsourcing • Content Moderation • Artificial Intelligence
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
📋 Description
• Provide friendly, confident support by answering inbound calls • Assist with account access and provisioning • Guide users through a variety of support requests • Remain calm under pressure during one of the busiest times of the academic year
🎯 Requirements
• Customer service-focused professionals with a passion for helping others • Fluent written and spoken English skills • A quiet, professional workspace and a functioning headset • Comfort and confidence handling inbound phone calls throughout the day • A hard-wired internet connection (Wi-Fi is not permitted) • Availability to commit to at least 30 hours per week • Previous experience with Zendesk, technical support, or a similar customer support platform is a plus!
🏖️ Benefits
• Work remotely • Set your own schedule • Pick your projects • Work with the best brands on the planet
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